CUSTOMER SERVICE/MEDICAL BILLER
University hospital Sharjah
Total years of experience :8 years, 11 Months
• Worked at the front reception desk, answering calls and emails, greeting, and communicating with patients, providers, and customers.
• Ensure patients’ demographic profile is accurate and check insurance eligibility and coverage.
• Helping patients to make them understand their insurance policy and coverage.
• Updating and collecting co-pays and payments from the patient.
• Follow-up patients’ cash outstanding, note all remarks & resolve late charges.
• Preparing patients’ reimbursement documents for their non-covered services.
• Closing monthly’s insurance bills including patient payable.
• Worked on HIS and SAP system.
• Coordinating to insurance department for approvals of the requested tests ordered by the doctor.
• Preparing cash collection and reconciliation reports at the end of the shift.
• Worked at the front reception desk, answering calls and emails, greeting, and communicating with patients, providers, and customers.
• Liaise between medical departments with discretion and professionalism.
• Proper documentation during patient registration according to established protocols.
• Assist with admissions/treatment as per agreed protocols.
• Getting pre-approval from insurance companies for any tests or procedures required by the doctor.
• Ensure that stock levels are adequate, and orders are made timeously.
• Communicate medical results to patients under clinical supervision.
• Worked on SAGE/HIS system.
• Maintain business inventory such as checking supplies, scheduling equipment and maintenance repairs.
• Inform walk-in patients regarding waiting time to ensure better customer care.
• Getting authorization, collecting co-pays and payments from patients.
• Follow-up on all cash outstanding, note all remarks & resolve late charges.
• Preparing cash collection and reconciliation reports at the end of the shift.
• Worked at the front reception desk, answering calls and emails, greeting, and communicating with patients, providers, and customers.
• Scheduling, cancelling, and rescheduling patients appointments.
• Checking-in patients and properly documenting registration according to established protocols.
• Insurance verification and verification of patients demographics.
• Getting authorization, collecting co-pays and payments from patients.
• Worked on Insta, Oracle and E-claim (DHPO)System.
• Getting pre-approval from insurance companies for any testing or procedures required by the doctor.
• Handling insurance queries, rejection, and denials.
• Follow-up on all cash outstanding, note all remarks & resolve late charges.
• All issues related to outstanding delays, changes in charges or charge waiver must be pre-approved by the Clinic/Unit
• Controlling and monitoring of the in and out of legal documents especially the renewal of contracts, permits and licenses of the company.
• Assisted our HR Manager with any legal concerns such as preparing contracts and distributing memorandums.
• Keeping and maintaining the confidentiality of all legal files, especially contracts, labor files and cases.
• Manage HR documentation, including employee records, contracts, and HRIS data entry and updates.
• Supported the onboarding of new employees by preparing and managing the required documentation.
• Assisted HR Manager during company's orientation for the newly hired employees and opening new 201 file.
• Maintain immaculate and accurate records of employee information, attendance, and other HR-related documents.
• Supported daily operations of busy Human Resources Department.
• Supported the Office Manager in overseeing office supplies, equipment, and maintenance.
• Answers and screen phone calls.
• Restoration and updating employees 201 files.
• Conduct examination and orientation.
• Interviewing applicants.
• Participating during admin hiring.
• Phone calling of newly hired employees.
• Making job description.
• Encoding data and registering newly hired employees to their HRIS.
Certified Human Resource Professional (CHRP)
Bachelor of Science in Business Administration major in Human Resources Development and Management