Team Leader quality assurance
Kuwait Food Company - Americana Restaurant Division
Total years of experience :11 years, 6 Months
Follow-up daily by hearing the calls of the agent
*Weekly assessment work for all agent to give the best Employee in the month
*Guidance, training and development for new work
*Direct communication with the recipients to update customer service mechanisms and work to strengthen the weaknesses of some
A team manager is responsible for the group
responsible for receiving customer order from sites
(kfc online- har online- carriage.com talabat. com)
and transferring them to their branches
* Receive customer calls and serve them
*Respond to customer inquiries
*Receive customer complaints and resolve them immediately
*Marketing for new products
*Increase product sales
Bachelor of Social work General estimate good 73%