project manager it network
Ooredoo - Oman
Total years of experience :18 years, 4 Months
Managing End to End IT software and infrastructure huge projects. Preparing project plans. Managing vendors.
Prepare pre-requisite list. Organize weekly meetings with all stakeholders. Attend UAT and provide Sign-offs. Provide
project closure acceptance by end of project. Attend Technical Management weekly meeting and present
projects progress and risks.
Creating new initiatives and original solutions in the area of expertise or in VAS in general. Working with
commercial departments to build up business cases. Excellent knowledge in technical details of different VAS
systems/ services. Taking major part in technical project management related activities. Estimating, tracking &
completing project on time and within budget. Participating in RFQs and new systems/services tendering
and taking tasks within the process. Observe services utilization and performance. Creating and keeping up-to-date
technical documentation and diagrams.
IT Project Manager starting from efforts estimation ending by deployment stage. Leading & monitoring vendors.
Reviewing Requirement Specification Document and Design Document to cover all project requirements.
Reviewing test cases and suggest more cases. Save all project documents. Leading UAT sessions. Ensure free of bugs environment. Setting KPIs and SLAs for testers and developers. Preparing Daily status reports. Prioritizing
and planning the production defects. Presenting weekly reports to the Change Management.
Undertaking business projects in testing and Development stage. Reviewing Requirement Specification Document
and Design Document and write test cases. Uploading the test cases to HP Application Lifecycle Management tool.
Leading and organizing UAT sessions. Obtaining Project Manager and business user’s approval for UAT. Assuring
high quality release in Production. Capturing defects and bugs.
Responsible for receivables. Assisting clients to reach a reasonable settlement modality. IT-Billing Business partner. Quality assurance on accounts from the billing risk and compliance. Plan, coordinate meetings for the team. Creating daily, weekly and monthly reports. Prepare weekly and monthly reports and present them to the higher management.
Providing products and services to customers. Escalating customer’s complaints. Upgrading modems and WiFi routers. Daily reconciliation and monthly stock take. Maintain self-service machine. Arranging monthly performance report. Arranging monthly meetings and lead them. Presenting performance report to the team members. Acting as a team leader in the absence of the line manager.
Taking customer’s inquiries or complaints and solve them. Provide suitable product or service. Solve customer issues or
report them to the concern department. Arranging monthly meetings and lead them. Presenting performance report to the
team members. Acting as a team leader in the absence of the line manager.
Cisco Java Switching and Routing
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