سمر السيد

• Support banking SW products of UBA (United Bank Of
Africa)
• Analyze application data and extracting Mule and Tomcat
logs to assess performance and uncover problems
• SQL scripting and DB updating
• Coordination with QA and Dev Teams for Bug fixes and
new changes deployment
• Handling Level 1 escalations
• User Management ( deletion - update ...)
• Complete RCA of defects
• System Monitoring
• Training and helping our team members
• Support core banking business flow
• diagnose & address application issues
• Detect and resolve problems
• Facilitate maintenance activities
• Automate routine jobs