Technical Support Engineer
Panasonic Avionics Corporation
Total years of experience :16 years, 10 Months
Certification of IFEC on B787-9/10, A380-800, B777-300/200, A330-200/300, A320 and A321 fleet.
• Analysis of system data and logs and providing corrective and preventive maintenance actions.
• Documentation review, and revisions request (EWIs, Eos, AMM).
• Coordination with the different departments, and escalation of the issue whenever the Troubleshooting plans and possible causes been exhausted.
• Coordination with the customers FSES, MCC to escalate the issues related to the aircraft/ Cabin side.
• Giving on-site system training to the line team and new joiner.
• Performing the IFEC systems (H/W and S/W) modifications, retrofit, upgrade and installation (Parts and documentation preparation, and onsite support for the installation commissioning and testing…)
• Developed an excellent working knowledge and use all engineering applications to disseminate technical/engineering issues throughout Panasonic
• Resolved applications and service issues on a priority basis and ensured customer satisfaction.
• Defect control and parts / system performance review, along with the certification of the on hold / declared serviceable units removed for Troubleshooting.
Develop excellent working knowledge and use all engineering applications to disseminate technical/engineering issues throughout Panasonic.
• Communicate and interface with customers.
• Assist troubleshoot and work to resolve system problems to liaise with and/or involve Panasonic customer support engineers when systemic issues are concerned.
Develop and maintain system performance reporting criteria and report to external customer stakeholders and Panasonic
Carried out Major Maintenance Division Work On Avionics and simple mechanical tasks Covering Servicing, Modifications, Repair, Replacements, test operation &Inspection& of Aircraft Component & Items of Equipment During Major Checks in line and base Maintenance,
• Performing unscheduled inspection and defect rectifications.
• Post-flight inspection, pre-flight inspection, troubleshooting.
• Performing: schedule inspection A & C Checks.
• Modification ADs, SBs and Eos.
Build-up of the 01st African Part 147 Training Center based in Tunisia as cooperation between Tunisair and Airbus, by setting up all the required processes (training, requirements, archives, staff, training center requirements.)
• Provide theoretical and practical Aircraft type courses.
• Providing Initial and continuations training to Tunisair staff (EWIS, HF, FTS, A/C Type refresh.)