Assistant Front Office Manager
Ezdan Hotels
Total years of experience :12 years, 8 Months
Manage Front Office operations, guest service and registration check-in/ check-out, room inventory and availability, guest service standards and initiatives, cost control and overall profitability. Budgeting, departmental meetings, team member’s performance appraisal, evaluate and address issues and make improvements accordingly. Meet and greet guests and respond to guest inquiries. Driving satisfactory and answering guest assistance in a timely manner.
Approach all encounters with guests and employees in a friendly manner, set the standard for guest relation at the front desk, promote and be aware of all rates, promotions and packages that are being offered to guests. Have knowledge and assist in emergency procedures as required. Making weekly schedule for staff. Conduct interviews with potential new employees and train them.
Develop and maintain strong guest relationships with all loyal guest establishing clear lines of communication pre, post and during guest stays. Review reservations of VIP’s and Carlson members to ensure traces, comment and profile notes are set-up successfully. Assist in interviewing candidates, training and performance. Assist the FOM in all aspects of the department and ensure service standards are followed. Resolve any guest issues or emergencies that arise, record and manage as necessary.
Develop and maintain strong guest relationships with all loyal guest establishing clear lines of communication pre, post and during guest stays. Review reservations of VIP’s and Carlson members to
Responsible for the operation of the front office departments to include Guest services, Concierge, Bellman and Shuttle Service. Effective planning to build a well-organized system. Ensuring impeccable Arrival/Departure experience. Ability to create positive work culture by encouraging the team work. Instituted daily agent inspections to ensure service standards are being maintained.
Perform tasks and projects as delegated by Manager. Communicate closely with departments to ensure follow-up on any challenges or concerns. Works diligently and continuously on operation improvements. Actively participate in training and development programs and maximize opportunities for self-development. Manage storage area.