Analyst - Government Modernization
Abu Dhabi Digital Authority
مجموع سنوات الخبرة :7 years, 0 أشهر
Responsible for assisting local government entities develop their digital maturity plan and build the road map to realize it.
Establishing a framework for analyzing, evaluating and optimizing digital channels against a set of value drivers, including customer satisfaction and digital channel adoption
Develop & maintain the government service portfolio through the analysis of services and laying out their respective transformation related activities and assessing its digitized future state readiness.
Help identify & provide recommendations to local government entities for continuous service improvements opportunities in digital service transformation and follow up on its execution.
Analyze web site and digital channel performance to maximize customer satisfaction, and supporting local government entities by providing relevant analysis, clear insights and recommendations.
Ensure that reports track relevant data against KPIs to ensure the digital transformation targets is met in local government entities
Analyze customer feedback and data and translate it into tangible insights and recommendations and work closely with the User Experience and relevant departments to ensure implementation.
Understand and measure the digital customer journey to determine options to enhance customer experience
The MBA experience at UAE University emphasizes leadership, innovation, and entrepreneurial creativity. During four semesters of courses, MBA students are guided through a progression of thoughts and shared experience that prepares them for confident, competent business leadership in and beyond the UAE business environment and provides the business community with high quality graduates who are capable of becoming the business leaders of the UAE and beyond.
Information technology is a dynamic discipline that addresses the innovative use of computing and information technology in business, education, government, and other organizations. The innovative and entrepreneurial skills of information technology professionals is essential for effective operations in today‘s knowledge based society. This specialization prepares students for the latest enterprise application systems used in streamlining business processes within organizations.