Expert Digital Products and Solution
Jazz Telecom (PMCL)
Total years of experience :5 years, 7 Months
- Product Manager for the telco web and app products including B2C corporate website, Digital shop, B2B app, Veon app (a platform that offered free communication and content services to it's consumers) and Jazz self-care app.
- Managed cross functional teams to gather requirements, devise scope, develop, implement, test and market the products in sprint cycles
- Proved technical expertise in integrating distributed applications using middleware implementations, Web Services, APIs.
- Conducted design workshops within and outside the organisation to understand consumer's requirements to deliver products with improved customer experience (UI/UX)
- Project Manager for all digital products within the organization, mainly My Telenor self-care app which achieved the target of 1.5 million MAU in a year.
- Liaised between operation, system areas, business teams, legal and finance areas for problem resolution and proactive process improvements including end-to-end new product development/enhancements.
- Lead teams as a project manager for requirement gathering and elicitation, devising scope, finalizing functional requirement specification documents, constructing project plans, conducting UATs and Go Live phases.
- Lead the complete launch of 4G LTE by Telenor in Pakistan, ensuring smooth integration of USIMs with internal systems. Managed 11 CRs and 20 major developments on all technical nodes.
- Delivered solutions to automate call centre operations reducing cost to 20%
- Lead cross-functional teams to deliver on key project milestones within stipulated timelines.
Managed meetings and steering committee for the approvals of budgets and requirements
- Lead & managed a team of five that were tasked with testing games developed on iOS and Android platforms, followed by giving feedback & suggestions to the design & development team on game design aspects.
- Lead the team in requirement gathering & analysis, test case writing, vMart data uploading, metadata planning and execution.
- Responsible for operational tasks like game testing, bug logging, identifying issues for timely resolution by development teams and customer support & services.
- Well versed with various Software Quality Assurance & Control methodologies.
- Consulted for a web-based platform developed for an international client.
- Ensured bug-free performance across multiple platforms (Android, iOS and web)
