Seetha Joshy

Dealing compliance of AML Check-in
•Preparation of reports on unusual customer account activity
•Prepared and submitted of SAR reports to the MLRO
•Alerts monitoring and AML investigations
•Efficient identification and monitoring of suspicious transaction
•Follow all internal circulars & instructions
•Establish true owner of funds
•Coordinate AML refreshment activities
•Proper completion of details and forms
•Record keeping
•Using Ishield AML analytics system
•Ensured that all guide lines & procedures are followed

Provide excellent customer service
•Handled customer queries, concerns and resolved customer concerns within specified timelines
•Sending and receiving different money products from different countries
•Dealing with money products such as Express Money, Eze Remit, Money gram
•Dealing wage protection system, it means companies secure salary payment system
• APS Co-ordination, it includes making company agreements, update employ details in excel format
•Ensured that all customer problems are reported and highlighted
•Account opening from Indian Banks

Baggage identification
•Sorting baggage according to the destinations and priority in baggage make up area
•Reading baggage labels and identifying the dispatch stations
•Coordinated and interacted with various government agencies like Emigration, customs, ATC etc to ensure smooth operations.
•Conducted staff evaluation and prepared staff appraisal reports

Handled Services like Check-in, Boarding, Security Hold Area, Arrival, GD(General Declaration)
•Customer service its include greeting passengers, answering questions, handling problems and directing passengers to appropriate airport areas such as gate, baggage claim, transportation and connecting flights
•Provided excellent customer service, resolved disputes and investigated passenger complaints, and also responsible for safety checks on passenger luggage
•Coordinated with Other Departments and Ensured on time departure of the flight