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Anuja Sabu, Customer Relations Executive

Anuja Sabu

Customer Relations Executive·inspire

United Arab Emirates

Bachelor's degree, Administration And Management

Work experience

Total years of experience: 1 years, 9 months

Customer Relations Executive

September 2024 - Present

inspire

Sharjah, United Arab Emirates •Hybrid

September 2024 - Present

Customer Service Representative with 4+ years of experience delivering high-quality customer support and creating positive customer experiences across phone, email, and live chat channels. Proven expertise in handling high-volume inquiries, resolving complaints, and achieving high customer satisfaction (CSAT) and first-call resolution (FCR). Skilled in CRM platforms such as Salesforce, Zendesk, and Freshdesk, with strong communication, active listening, and problem-solving abilities.

Results-driven and customer-focused professional with a strong track record in customer retention, escalation management, and meeting service level agreements. Known for adaptability, attention to detail, and the ability to perform in fast-paced environments. Passionate about enhancing customer experience, building lasting relationships, and contributing to organizational success.
Company industry:
Training & Education Center

Education

university of madras

March 2019

March 2019

Bachelor's degree, Administration And Management

India

GPA (percentage): 75%

GPA (percentage): 75%

Studied core business concepts including marketing, management, finance and customer relationship management. Developed strong analytical and communication skills applicable to customer service roles.

Skills

account receivables
Expert
account receivables
Expert
Client Relationship Management CRM
Expert
Client Relationship Management CRM
Expert
Escalation Management
Expert
Escalation Management
Expert
Microsoft Office
Intermediate
Microsoft Office
Intermediate
Customer Satisfaction Analysis
Expert
Customer Satisfaction Analysis
Expert

Languages

English
Expert
Malayalam
Native Speaker

Training and Certifications

Certifications
Customer Relationship Managment
inspire University
Mar 2024
Hubspot CRM CERTIFICATE
Hubspot
Mar 2025

Hobbies

  • Reading and self Development
    Customer Experience Executive with 4+ years of experience in client relationship management, complaint resolution, and account coordination. Currently based in Sharjah, UAE with valid UAE residence. Passionate about delivering exceptional customer service and building long-term client relationships in fast-paced environments.