Shahadat Hossain

• Develop project elements, Change Request for multiple initiatives from initial planning to project rollouts.
• Analysis HSP Project MTP, Compare, corrected and do the all sanity testing.
• Installed Server War and Client war file from HPS, maintained, upgraded and patched storage systems.
• ATM development for Aptra NDC+ EMV, Transaction State design, FIT, Screen, Receipt paper, journal.
• Resolved change request (CR) after deployed on the production and operation issues with product manufacturers.
• Monitored contracts and service level agreements to identify potential risks after Hand over Project and implement mitigation actions to protect the development process from unforeseen delays and costs.
• Identified root causes of recurring all ATMs \[NCR, GRG, and Wincor \] problems to implement effective solutions.


• Provided L2/L3 daily support with escalated high priority issues and liaised with Project and production team.
• Researched and recommended scheduling fix Move to Production (MTP) to stable switch system performance.
• Managed NCR ATM iSuite database and Application, NCR Forex Application, GRG feelview application, including troubleshooting, maintenance, updates and report generation.
• Assisted other Consultants and HPS employees in resolving issues they are facing on new Bank Project, Change Request (CR).

Job Responsibilities:

Production Support:

• Identified root causes of recurring all ATMs \[NCR, GRG, and Wincor \] problems to implement effective solutions.
• Identified production declined transaction and instituted automation techniques, reducing transaction declined rate 2% and increasing approval rate 2%.
• Earned money by implementing cost-saving initiatives that addressed long-standing problems.
• Provided L2 daily support with escalated high priority ticket resolution and liaised with all the African and Asian Client (Bank).
• Researched and recommended scheduling fix Move to Production (MTP) to stable switch system performance.
• Managed NCR ATM iSuite database and Application, NCR Forex Application, GRG feelview application, including troubleshooting, maintenance, updates and report generation.
• Assisted Attra Consultant and HPS employee resolving issues they are facing on new Bank Project, Change Request (CR), UAT/SIT testing, and Online certification.
• Drove tech support and L1 operational improvements which resulted in savings time and improved quality services.
• Provide support and reconciliation for Credit/Prepaid card outstanding and cycle reports.
• Provide “Go-Live” and “Post-Go-Live” assistance to the bank during the installation of the application module or enhancements and later on prepared the required turnover documents, References and updated sources to the Master Branch.
• Solve daily End of Day (EOD) batch \[Card personalization, PIN generate/mailer, authorization, Incoming/Outgoing file, Monthly and etc\] crash.
• Arrange and attend weekly/Monthly service call with high priority clients.

Move To Production (MTP) Testing:


• Find out the root cause of terminal logs and transaction UNIX traces. Fix issues and validate from HPS (Client).
• Create a testing branch from Master of the Client bank by using GITLAB. Open test branch by using eClips and push branch to Master.
• Provide all related sources files from the test/dev branch to HPS. Compile test branch to build MTP.
• Prepare the testing environment \[PWC V2 and V3\] and connect ATMs. Perform transactions from ATM, VTS and Master card Simulator.
• Prepare final MTP and other necessary tasks to move production and Post-Go-live support.


Manage Project:

• Managed project elements for multiple initiatives from initial planning to project rollouts.
• Installed Server War and Client war file from HPS, maintained, upgraded and patched storage systems.
• Empowered five (05) project teams to complete their ATM projects, technical development in Agile environment for $100000 IT program.
• Aptra NDC+ EMV, Transaction State design, FIT, Screen, Receipt paper, journal.
• Resolved change request (CR) after deployed on the production and operation issues with product manufacturers.
• Monitored contracts and service level agreements to identify potential risks after Hand over Project and implement mitigation actions to protect the development process from unforeseen delays and costs.
• Implement Cash Deposit, Envelope cash and Cheque deposit cheque, Cheque Processing and Cardless transaction.
• Migration PWC card solutions v2 to v3.

• Supported Digital Department \[ATM department\] for ATM operators with equipment resulting in efficient runs.
• Solved Dispute transaction of production ATMs.
• Payment Card Network Certification for VISA, Master Card and DCI.
• Card Product design and system parameter in PowerCARD.
• ATM Terminal Certification \[ADVTK/MTIP/E2E\] and Deployed on the Production environment.
• Maintained MasterCard Payment Gateway Service (MPGS).
• Assistance new merchants to develop their own code to establish connection and live transactions with MPGS.
• Identified the root problem of critical issues for Multi-brand ATMs.
• Analyze ATM Discrepancy, Reconciliation process Reports and provide end to end support.
• Maintain Test/UAT/Pre prod environments and assist other teams in performing respective project and production testing.
• ATM Key generates from HSM 9000 and parameter on PowerCARD.
• Assisted colleagues to solve daily End of Day (EOD) batch crash.

Day to Day RESPONSIBILITIES

• Ensure smooth day to day operations of the 500 hundred ATMs (NCR, GRG, and Wincor), ATM Switch, and Card Management System (CMS) PowerCard.
• Issue case raise into Hightech Payment Systems (HPS) portal, manage solution and support from global vendor team as well local vendor for all
channel applications.
• Analysis of the MTP from HPS, Testing in our all environment (TEST, DR and
Pre_Production). Finally, the solution installed into Production.
• Provide technical assistance and support to all other departments and users to resolve their problems.

• Developed Aptra Advanced NDC ATM Software for all ATM Models.
• Managed APTRA Advance NDC Software and Microsoft OEM Version.
• Create ATM Unattended Installation CD depends on NCR Model (NCR_Persona 77 & 86, NCR SS25, NCR SS22, and NCR SS22E).
• Installation, Configuration, and Troubleshooting NCR APTRA Advance NDC Euro Master Visa (EMV)/ Card Authentication Method (CAM2).
• Customized OEM Windows Firewall Group Policy Control as per Client request.
• Supported the needs of the NDC protocol expert with skill and efficiency.
• Increased customer satisfaction by resolving critical test case issues.
• Worked with Client (Bank) customers to understand needs and provide fix until solved.
• Established, repaired and optimized ATM Hardware by installing ATM software, parts and devices.
• Learned how to complete project and production issues with minimal supervision, contributing to successful deployment.
• SQL Server Maintenance for iCAM and iJournal of NCR iSuite software and provided the solution for all Bank.
• Trouble Shooting and Dispute resolution for ATM Transaction.


Professional Certificate:

Organization Name : NCR University
Course Name :

• Euro Master VISA (EMV)/ Card Authentication Method (CAM2)
• Preparing APTRA Software for Initial Unattended Installation.
• APTRA Advanced NDC Installation, Configuration & Troubleshooting.
• Euro Master VISA Technical Overview.

Location: U.S.A
Instructor Name: Colin Davis, Learning Consultant NCR Corporation,
phone: +1.770.407.3892, colin.davis@ncr.com
Completed: February, March and June 2012, 2013.