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Shahadat Hossain, Powercard Manager

Shahadat Hossain

Powercard Manager·Dubai Islamic Bank

United Arab Emirates

Master's degree, Artificial Intelegency

Work experience

Total years of experience: 14 years, 9 months

Powercard Manager

October 2020 - Present

Dubai Islamic Bank

Dubai, United Arab Emirates

I found this job using Bayt.com

October 2020 - Present

• Develop project elements, Change Request for multiple initiatives from initial planning to project rollouts.
• Analysis HSP Project MTP, Compare, corrected and do the all sanity testing.
• Installed Server War and Client war file from HPS, maintained, upgraded and patched storage systems.
• ATM development for Aptra NDC+ EMV, Transaction State design, FIT, Screen, Receipt paper, journal.
• Resolved change request (CR) after deployed on the production and operation issues with product manufacturers.
• Monitored contracts and service level agreements to identify potential risks after Hand over Project and implement mitigation actions to protect the development process from unforeseen delays and costs.
• Identified root causes of recurring all ATMs \[NCR, GRG, and Wincor \] problems to implement effective solutions.


• Provided L2/L3 daily support with escalated high priority issues and liaised with Project and production team.
• Researched and recommended scheduling fix Move to Production (MTP) to stable switch system performance.
• Managed NCR ATM iSuite database and Application, NCR Forex Application, GRG feelview application, including troubleshooting, maintenance, updates and report generation.
• Assisted other Consultants and HPS employees in resolving issues they are facing on new Bank Project, Change Request (CR).

Company industry:
Banking
Job role:
Banking

ATM and Card IT Specialist - PowerCARD Specialist

December 2017 - October 2020

International Card Processing Services(ICPS) MCB

Mauritius

I found this job using Bayt.com

December 2017 - October 2020

Job Responsibilities:

Production Support:

• Identified root causes of recurring all ATMs \[NCR, GRG, and Wincor \] problems to implement effective solutions.
• Identified production declined transaction and instituted automation techniques, reducing transaction declined rate 2% and increasing approval rate 2%.
• Earned money by implementing cost-saving initiatives that addressed long-standing problems.
• Provided L2 daily support with escalated high priority ticket resolution and liaised with all the African and Asian Client (Bank).
• Researched and recommended scheduling fix Move to Production (MTP) to stable switch system performance.
• Managed NCR ATM iSuite database and Application, NCR Forex Application, GRG feelview application, including troubleshooting, maintenance, updates and report generation.
• Assisted Attra Consultant and HPS employee resolving issues they are facing on new Bank Project, Change Request (CR), UAT/SIT testing, and Online certification.
• Drove tech support and L1 operational improvements which resulted in savings time and improved quality services.
• Provide support and reconciliation for Credit/Prepaid card outstanding and cycle reports.
• Provide “Go-Live” and “Post-Go-Live” assistance to the bank during the installation of the application module or enhancements and later on prepared the required turnover documents, References and updated sources to the Master Branch.
• Solve daily End of Day (EOD) batch \[Card personalization, PIN generate/mailer, authorization, Incoming/Outgoing file, Monthly and etc\] crash.
• Arrange and attend weekly/Monthly service call with high priority clients.

Move To Production (MTP) Testing:


• Find out the root cause of terminal logs and transaction UNIX traces. Fix issues and validate from HPS (Client).
• Create a testing branch from Master of the Client bank by using GITLAB. Open test branch by using eClips and push branch to Master.
• Provide all related sources files from the test/dev branch to HPS. Compile test branch to build MTP.
• Prepare the testing environment \[PWC V2 and V3\] and connect ATMs. Perform transactions from ATM, VTS and Master card Simulator.
• Prepare final MTP and other necessary tasks to move production and Post-Go-live support.


Manage Project:

• Managed project elements for multiple initiatives from initial planning to project rollouts.
• Installed Server War and Client war file from HPS, maintained, upgraded and patched storage systems.
• Empowered five (05) project teams to complete their ATM projects, technical development in Agile environment for $100000 IT program.
• Aptra NDC+ EMV, Transaction State design, FIT, Screen, Receipt paper, journal.
• Resolved change request (CR) after deployed on the production and operation issues with product manufacturers.
• Monitored contracts and service level agreements to identify potential risks after Hand over Project and implement mitigation actions to protect the development process from unforeseen delays and costs.
• Implement Cash Deposit, Envelope cash and Cheque deposit cheque, Cheque Processing and Cardless transaction.
• Migration PWC card solutions v2 to v3.

Company industry:
Financial Services
Job role:
Banking

Senior Office, PowerCARD Application system

March 2014 - November 2017

Eastern Bank Limited

Bangladesh

March 2014 - November 2017

• Supported Digital Department \[ATM department\] for ATM operators with equipment resulting in efficient runs.
• Solved Dispute transaction of production ATMs.
• Payment Card Network Certification for VISA, Master Card and DCI.
• Card Product design and system parameter in PowerCARD.
• ATM Terminal Certification \[ADVTK/MTIP/E2E\] and Deployed on the Production environment.
• Maintained MasterCard Payment Gateway Service (MPGS).
• Assistance new merchants to develop their own code to establish connection and live transactions with MPGS.
• Identified the root problem of critical issues for Multi-brand ATMs.
• Analyze ATM Discrepancy, Reconciliation process Reports and provide end to end support.
• Maintain Test/UAT/Pre prod environments and assist other teams in performing respective project and production testing.
• ATM Key generates from HSM 9000 and parameter on PowerCARD.
• Assisted colleagues to solve daily End of Day (EOD) batch crash.

Day to Day RESPONSIBILITIES

• Ensure smooth day to day operations of the 500 hundred ATMs (NCR, GRG, and Wincor), ATM Switch, and Card Management System (CMS) PowerCard.
• Issue case raise into Hightech Payment Systems (HPS) portal, manage solution and support from global vendor team as well local vendor for all
channel applications.
• Analysis of the MTP from HPS, Testing in our all environment (TEST, DR and
Pre_Production). Finally, the solution installed into Production.
• Provide technical assistance and support to all other departments and users to resolve their problems.

Company industry:
Banking
Job role:
Banking

Customer Engineer - Aptra Advanced NDC Analysis

October 2011 - March 2014

Leads Corporation Limited

Bangladesh

October 2011 - March 2014

• Developed Aptra Advanced NDC ATM Software for all ATM Models.
• Managed APTRA Advance NDC Software and Microsoft OEM Version.
• Create ATM Unattended Installation CD depends on NCR Model (NCR_Persona 77 & 86, NCR SS25, NCR SS22, and NCR SS22E).
• Installation, Configuration, and Troubleshooting NCR APTRA Advance NDC Euro Master Visa (EMV)/ Card Authentication Method (CAM2).
• Customized OEM Windows Firewall Group Policy Control as per Client request.
• Supported the needs of the NDC protocol expert with skill and efficiency.
• Increased customer satisfaction by resolving critical test case issues.
• Worked with Client (Bank) customers to understand needs and provide fix until solved.
• Established, repaired and optimized ATM Hardware by installing ATM software, parts and devices.
• Learned how to complete project and production issues with minimal supervision, contributing to successful deployment.
• SQL Server Maintenance for iCAM and iJournal of NCR iSuite software and provided the solution for all Bank.
• Trouble Shooting and Dispute resolution for ATM Transaction.


Professional Certificate:

Organization Name : NCR University
Course Name :

• Euro Master VISA (EMV)/ Card Authentication Method (CAM2)
• Preparing APTRA Software for Initial Unattended Installation.
• APTRA Advanced NDC Installation, Configuration & Troubleshooting.
• Euro Master VISA Technical Overview.

Location: U.S.A
Instructor Name: Colin Davis, Learning Consultant NCR Corporation,
phone: +1.770.407.3892, colin.davis@ncr.com
Completed: February, March and June 2012, 2013.

Company industry:
Financial Services
Job role:
Information Technology

Education

United International University

August 2010

August 2010

Master's degree, Artificial Intelegency

Bangladesh

GPA (point): 3.95 out of 4

GPA (point): 3.95 out of 4

Publication: Speech recognition One Jurnal and two papers published on the IEEE explorer.
View attachment

Skills

Oracle Reports
Expert
Oracle Reports
Expert
ISO8583
Expert
ISO8583
Expert
EMV
Expert
EMV
Expert
Payment Cards
Expert
Payment Cards
Expert
Unix
Intermediate
Unix
Intermediate
Oracle
Intermediate
Oracle
Intermediate
C++
Intermediate
C++
Intermediate
Payment Card
Expert
Payment Card
Expert
Acquirer and Issuing Certification
Expert
Acquirer and Issuing Certification
Expert
ATM Aptra NDC
Expert
ATM Aptra NDC
Expert
ATM/ Card Switch
Expert
ATM/ Card Switch
Expert
Payment Network
Expert
Payment Network
Expert
Gitlab
Expert
Gitlab
Expert
POSTILION
Intermediate
POSTILION
Intermediate
NCR GRG Wicnor
Expert
NCR GRG Wicnor
Expert
Powercard HPS
Expert
Powercard HPS
Expert
ISO 8583
Expert
ISO 8583
Expert
Implementation Specialist
Expert
Implementation Specialist
Expert
Jenkins
Expert
Jenkins
Expert
Card project
Expert
Card project
Expert

Social profiles

Languages

English

Intermediate

Hindi

Intermediate

Bengali

Native Speaker

Urdu

Intermediate

Training and Certifications

Certifications
NCR University
NCR University