Shahadat هلال, Powercard Manager

Shahadat هلال

Powercard Manager

Dubai Islamic Bank

البلد
الإمارات العربية المتحدة - دبي
التعليم
ماجستير, Artificial Intelegency
الخبرات
12 years, 8 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :12 years, 8 أشهر

Powercard Manager في Dubai Islamic Bank
  • الإمارات العربية المتحدة - دبي
  • أشغل هذه الوظيفة منذ أكتوبر 2020

• Develop project elements, Change Request for multiple initiatives from initial planning to project rollouts.
• Analysis HSP Project MTP, Compare, corrected and do the all sanity testing.
• Installed Server War and Client war file from HPS, maintained, upgraded and patched storage systems.
• ATM development for Aptra NDC+ EMV, Transaction State design, FIT, Screen, Receipt paper, journal.
• Resolved change request (CR) after deployed on the production and operation issues with product manufacturers.
• Monitored contracts and service level agreements to identify potential risks after Hand over Project and implement mitigation actions to protect the development process from unforeseen delays and costs.
• Identified root causes of recurring all ATMs \[NCR, GRG, and Wincor \] problems to implement effective solutions.


• Provided L2/L3 daily support with escalated high priority issues and liaised with Project and production team.
• Researched and recommended scheduling fix Move to Production (MTP) to stable switch system performance.
• Managed NCR ATM iSuite database and Application, NCR Forex Application, GRG feelview application, including troubleshooting, maintenance, updates and report generation.
• Assisted other Consultants and HPS employees in resolving issues they are facing on new Bank Project, Change Request (CR).

ATM and Card IT Specialist - PowerCARD Specialist في International Card Processing Services(ICPS) MCB
  • موريشيوس
  • ديسمبر 2017 إلى أكتوبر 2020

Job Responsibilities:

Production Support:

• Identified root causes of recurring all ATMs \[NCR, GRG, and Wincor \] problems to implement effective solutions.
• Identified production declined transaction and instituted automation techniques, reducing transaction declined rate 2% and increasing approval rate 2%.
• Earned money by implementing cost-saving initiatives that addressed long-standing problems.
• Provided L2 daily support with escalated high priority ticket resolution and liaised with all the African and Asian Client (Bank).
• Researched and recommended scheduling fix Move to Production (MTP) to stable switch system performance.
• Managed NCR ATM iSuite database and Application, NCR Forex Application, GRG feelview application, including troubleshooting, maintenance, updates and report generation.
• Assisted Attra Consultant and HPS employee resolving issues they are facing on new Bank Project, Change Request (CR), UAT/SIT testing, and Online certification.
• Drove tech support and L1 operational improvements which resulted in savings time and improved quality services.
• Provide support and reconciliation for Credit/Prepaid card outstanding and cycle reports.
• Provide “Go-Live” and “Post-Go-Live” assistance to the bank during the installation of the application module or enhancements and later on prepared the required turnover documents, References and updated sources to the Master Branch.
• Solve daily End of Day (EOD) batch \[Card personalization, PIN generate/mailer, authorization, Incoming/Outgoing file, Monthly and etc\] crash.
• Arrange and attend weekly/Monthly service call with high priority clients.

Move To Production (MTP) Testing:


• Find out the root cause of terminal logs and transaction UNIX traces. Fix issues and validate from HPS (Client).
• Create a testing branch from Master of the Client bank by using GITLAB. Open test branch by using eClips and push branch to Master.
• Provide all related sources files from the test/dev branch to HPS. Compile test branch to build MTP.
• Prepare the testing environment \[PWC V2 and V3\] and connect ATMs. Perform transactions from ATM, VTS and Master card Simulator.
• Prepare final MTP and other necessary tasks to move production and Post-Go-live support.


Manage Project:

• Managed project elements for multiple initiatives from initial planning to project rollouts.
• Installed Server War and Client war file from HPS, maintained, upgraded and patched storage systems.
• Empowered five (05) project teams to complete their ATM projects, technical development in Agile environment for $100000 IT program.
• Aptra NDC+ EMV, Transaction State design, FIT, Screen, Receipt paper, journal.
• Resolved change request (CR) after deployed on the production and operation issues with product manufacturers.
• Monitored contracts and service level agreements to identify potential risks after Hand over Project and implement mitigation actions to protect the development process from unforeseen delays and costs.
• Implement Cash Deposit, Envelope cash and Cheque deposit cheque, Cheque Processing and Cardless transaction.
• Migration PWC card solutions v2 to v3.

Senior Office, PowerCARD Application system في Eastern Bank Limited
  • بنجلاديش
  • مارس 2014 إلى نوفمبر 2017

• Supported Digital Department \[ATM department\] for ATM operators with equipment resulting in efficient runs.
• Solved Dispute transaction of production ATMs.
• Payment Card Network Certification for VISA, Master Card and DCI.
• Card Product design and system parameter in PowerCARD.
• ATM Terminal Certification \[ADVTK/MTIP/E2E\] and Deployed on the Production environment.
• Maintained MasterCard Payment Gateway Service (MPGS).
• Assistance new merchants to develop their own code to establish connection and live transactions with MPGS.
• Identified the root problem of critical issues for Multi-brand ATMs.
• Analyze ATM Discrepancy, Reconciliation process Reports and provide end to end support.
• Maintain Test/UAT/Pre prod environments and assist other teams in performing respective project and production testing.
• ATM Key generates from HSM 9000 and parameter on PowerCARD.
• Assisted colleagues to solve daily End of Day (EOD) batch crash.

Day to Day RESPONSIBILITIES

• Ensure smooth day to day operations of the 500 hundred ATMs (NCR, GRG, and Wincor), ATM Switch, and Card Management System (CMS) PowerCard.
• Issue case raise into Hightech Payment Systems (HPS) portal, manage solution and support from global vendor team as well local vendor for all
channel applications.
• Analysis of the MTP from HPS, Testing in our all environment (TEST, DR and
Pre_Production). Finally, the solution installed into Production.
• Provide technical assistance and support to all other departments and users to resolve their problems.

Customer Engineer - Aptra Advanced NDC Analysis في Leads Corporation Limited
  • بنجلاديش
  • أكتوبر 2011 إلى مارس 2014

• Developed Aptra Advanced NDC ATM Software for all ATM Models.
• Managed APTRA Advance NDC Software and Microsoft OEM Version.
• Create ATM Unattended Installation CD depends on NCR Model (NCR_Persona 77 & 86, NCR SS25, NCR SS22, and NCR SS22E).
• Installation, Configuration, and Troubleshooting NCR APTRA Advance NDC Euro Master Visa (EMV)/ Card Authentication Method (CAM2).
• Customized OEM Windows Firewall Group Policy Control as per Client request.
• Supported the needs of the NDC protocol expert with skill and efficiency.
• Increased customer satisfaction by resolving critical test case issues.
• Worked with Client (Bank) customers to understand needs and provide fix until solved.
• Established, repaired and optimized ATM Hardware by installing ATM software, parts and devices.
• Learned how to complete project and production issues with minimal supervision, contributing to successful deployment.
• SQL Server Maintenance for iCAM and iJournal of NCR iSuite software and provided the solution for all Bank.
• Trouble Shooting and Dispute resolution for ATM Transaction.


Professional Certificate:

Organization Name : NCR University
Course Name :

• Euro Master VISA (EMV)/ Card Authentication Method (CAM2)
• Preparing APTRA Software for Initial Unattended Installation.
• APTRA Advanced NDC Installation, Configuration & Troubleshooting.
• Euro Master VISA Technical Overview.

Location: U.S.A
Instructor Name: Colin Davis, Learning Consultant NCR Corporation,
phone: +1.770.407.3892, colin.davis@ncr.com
Completed: February, March and June 2012, 2013.

الخلفية التعليمية

ماجستير, Artificial Intelegency
  • في United International University
  • أغسطس 2010

Publication: Speech recognition One Jurnal and two papers published on the IEEE explorer.

Specialties & Skills

Oracle Reports
ISO8583
Payment Cards
Payment Card
Acquirer and Issuing Certification
ATM Aptra NDC
ATM/ Card Switch
Payment Network
POSTILION
NCR GRG Wicnor
Powercard HPS
ISO 8583
Implementation Specialist
Jenkins
Card project

حسابات مواقع التواصل الاجتماعي

الموقع الشخصي
الموقع الشخصي

لقد تم حذف الرابط بسبب انتهاكه لسياسة الموقع. يرجى التواصل مع قسم الدعم لمزيد من المعلومات.

اللغات

الانجليزية
متوسط
الهندية
متوسط
البنغالي
اللغة الأم
الأوردو
متوسط

التدريب و الشهادات

NCR University (الشهادة)
تاريخ الدورة:
March 2013
NCR University (الشهادة)
تاريخ الدورة:
May 2013