System And Cloud Administrator
Arita Solution
Total years of experience :7 years, 9 Months
Proficient in Azure web app hosting, including creation, configuration, and maintenance.
Assisting the Qatar energy e-Service portal queries, e-Gate pass Administration.
Skilled in the creation and management of Azure Storage Accounts for data storage and retrieval.
Proficient in Office 365 administration, including user management, license allocation, and security settings.
Configured and maintained Exchange Online, SharePoint Online, and OneDrive for Business.
Implemented security measures in Office 365, including conditional access policies and multi-factor authentication.
Extensive experience in Intune management for comprehensive endpoint security and device management.
Implemented endpoint protection policies and conducted regular audits through Intune. .
Managed Azure Active Directory to ensure efficient user management and security policies.
Implemented and maintained robust backup solutions for on-premises systems, guaranteeing data integrity and availability.
Orchestrated Group Policy (GP) updates and management for efficient control and configuration of domain-joined devices.
Proficient in Azure web app hosting, including creation, configuration, and maintenance.
Skilled in the creation and management of Azure Storage Accounts for data storage and retrieval.
Proficient in Office 365 administration, including user management, license allocation, and security settings.
Configured and maintained Exchange Online, SharePoint Online, and OneDrive for Business.
Managed and maintained Exchange Server 2016 and 2019, ensuring reliable email communication and collaboration among staff and students.
Managing Vnet Peering and Vpn .
Implemented Microsoft Intune for endpoint management, enhancing security and control over school devices.
Leveraged Active Directory skills for user administration, Group Policy management, and seamless integration of new systems.
Orchestrated Group Policy updates and configurations to streamline device management and ensure compliance with school policies.
Implemented and managed backup solutions to protect critical data and maintain data integrity.
Provided technical support and troubleshooting assistance to staff and students, ensuring uninterrupted access to IT resources.
Collaborated with stakeholders to align IT initiatives with educational goals and enhance the learning experience through technology.
Implemented security measures in Office 365, including conditional access policies and multi-factor authentication.
Extensive experience in Intune management for comprehensive endpoint security and device management.
Implemented endpoint protection policies and conducted regular audits through Intune.
Cloud resources optimization for performance and cost-efficiency.
Managed Azure Active Directory to ensure efficient user management and security policies.
Implemented and maintained robust backup solutions for on-premises systems, guaranteeing data integrity and availability.
Utilized server administration skills to ensure smooth operations and effective management of IT infrastructure.
Successfully executed server migration projects, facilitating the transition to updated systems with minimal disruption.
Managed and maintained Exchange Server 2016 and 2019, ensuring reliable email communication and collaboration among staff and students.
Proficient in Office 365 administration, including user management, license allocation, and security settings.
Implemented Microsoft Intune for endpoint management, enhancing security and control over school devices.
Leveraged Active Directory skills for user administration, Group Policy management, and seamless integration of new systems.
Orchestrated Group Policy updates and configurations to streamline device management and ensure compliance with school policies.
Implemented and managed backup solutions to protect critical data and maintain data integrity.
Managing VM servers and maintaining the backup and redundancy.
Provided technical support and troubleshooting assistance to staff and students, ensuring uninterrupted access to IT resources.
Collaborated with stakeholders to align IT initiatives with educational goals and enhance the learning experience through technology.
Conducted training sessions and workshops to educate staff and students on IT best practices and new technologies, fostering digital literacy and proficiency.
Team Development: Coaching, Mentoring, Performance Evaluation.
Change Management: Implementing and Managing Changes within IT Infrastructure.
Oversaw support services, managed a team of 20 Engineers.
Incident Response: Incident Handling, Escalation Procedures, Root Cause Analysis.
Coordinated technical support teams and liaised with vendors.
Conducted root cause analysis and implemented preventive measures.
Developed and maintained incident response plans for readiness.
Optimized support services for efficiency and customer satisfaction.
Monitored team performance metrics for improvement opportunities
Proficient in diagnosing and resolving complex technical issues for Moe and VIP users, ensuring a seamless end-to-end support experience.
Expertise in creating and configuring IP phone profiles, demonstrating the ability to set up, troubleshoot, and optimize VoIP systems for efficient communication within the organization.
Managed Azure subscriptions, addressing intricate ERP and Azure-related challenges, and optimizing cloud environments for performance and reliability.
Advanced skills in proactively supporting Windows Patch management, implementing updates efficiently, and ensuring system security and compliance.
Technical proficiency in Azure deployment, showcasing the ability to design, implement, and troubleshoot cloud solutions for various business needs.
Hands-on experience in desktop support, providing comprehensive assistance with hardware and software issues, ensuring the smooth operation of end-user workstations.
Conducted comprehensive user training sessions on a variety of IT tools and systems, showcasing strong communication skills and the ability to translate technical concepts for diverse audiences.
In-depth knowledge and resolution skills related to ERP modules, including HRMS, OTL, and E-source accounts, with a focus on enhancing system functionality and user experience.
Proficient in escalation management, adept at swiftly addressing and resolving critical issues to minimize downtime and ensure seamless operations.
Expertise in website hosting and data center maintenance, ensuring the reliability and performance of hosted services.
Managed network devices, demonstrating proficiency in configuring and optimizing routers, switches, and other networking equipment.
Provided remote assistance to end-users, resolving issues efficiently to maintain uninterrupted workflow.
Hands-on experience in cloud instances management, with a focus on optimizing resources for performance and cost-efficiency.
Installed and troubleshot various operating systems, software applications, and networking equipment, showcasing a broad technical skill set.
Demonstrated competence in configuring and maintaining diverse IT environments, ensuring compatibility and optimal
Proficient in troubleshooting, demonstrating the ability to identify and resolve hardware, software, and network issues promptly.
Skilled in remote administration, efficiently managing systems and providing support to end-users from remote locations.
Expertise in installation and configuration of operating systems, software applications, and networking components, ensuring seamless functionality.
Managed Active Directory, overseeing user accounts, group policies, and access permissions to maintain a secure and organized directory structure.
Administered Enterprise Vault (EV) archive, ensuring efficient data storage, retrieval, and compliance with archiving policies.
Provided hardware and network maintenance, performing routine checks and upgrades to enhance system performance.
Delivered user support, addressing technical inquiries, and resolving issues to ensure a smooth and productive computing environment.
Possessed strong communication skills, collaborating with cross-functional teams and end-users to provide comprehensive IT solutions.