Sham Wasef Algharibeh

Call Center Agent data entry at IDECO

• Jordan - Irbid
• January 2018 to April 2018

Call Center-Data Entry ( Training Course)
Irbid District Electricity Company
Originally established in 1957 by the Government of Jordan and the
National Electric Power Company (NEPCO) as the Private Irbid
District Electricity Company, IDECO officially obtained under
concession law the right to exclusively generate, transmit and
distribute electric power in the northern part of the Kingdom in
1961, covering a concession area of over 23, 000 km² that includes
the governorates of Mafraq, Irbid, Jerash, Ajloun, and parts of Balqa.
Managing large amounts of inbound and outbound calls
in a timely manner.
Identifying customers’ needs, clarify information,
research every issue and providing solutions.
Following call center “scripts” when handling different
topics.
Strong phone and verbal communication skills along with
active listening.
Customer focus and adaptability to different personality
types.
Ability to multi-task, set priorities and manage time
effectively.
enter and update customer data into excel format sheet.