Customer Service Agent
clinic
Total years of experience :7 years, 2 Months
Plan and teach well-structured lessons which are documented and reflect school schemes of
work
• Set homework in accordance with school policy and procedures
• Make accurate and productive use of assessment including using data to monitor progress,
set targets and plan subsequent lessons
• Give students regular feedback, both orally and, through accurate and diagnostic marking in
line with the school’s marking policy encouraging students to respond to the feedback
• Record and make use of summative and formative assessments to secure progress
• Undertaking pastoral duties
• Participate in meetings at school, which relate to the curriculum for the school or the
administration or organization of the school, including pastoral arrangements
Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized
service to hotel guests.
• Responsible for all reservation activity ensuring that the reservation lines are attended at all
times.
• Communicate anticipated business demands daily with departmental team members
(arrivals/departures, group functions, guest requests, etc.).
• Courteously answer inquiries and accept reservations over the phone by utilizing PHC’s
reservation guideline.
• Maximize revenue by utilizing suggestive selling and up-selling techniques.
• Demonstrate advantages and create value for our guests.
• Monitor and ensure that all reservations (including manual) are input into the session accurately,
completely and promptly.
• Assist in yield management of room inventory using website and online booking engines.
• Assist where necessary to ensure optimum service is provided to guests, visitors and other
departments.
Provide general administrative and clerical support including mailing, scanning, faxing and
copying to management
• Maintain electronic and hard copy filing system
• Open, sort and distribute incoming correspondence
• Perform data entry and scan documents
• Manage calendar for Regional Coordinator
• Maintain budget detail for Regional Coordinator
• Assist in resolving any administrative problems
• Answer calls from off-site staff regarding their inquiries
English Teacher
3rd Intermediate School for girls"
Many internal training sessions in customer service and hospitality industry. • Basic English Teaching Technique • Statistic for Applied Linguistics Workshop