Sondos Alalmai

- Processes orders by inputting to system, providing confirmation to customers regarding order receipt and availability.

- Investigates and resolves customer complaints regarding billing, shipping delays and products.

- Responds to customer inquiries regarding orders, changes, cancellations, delivery dates, application of products, and pricing.

-Generates non-routine correspondence to secure additional customer information or resolve customer disputes.

- Serves as liaison with sales, marketing, logistics, supply chain and regulatory personnel to handle customer inquiries and complaints.

-Analyzes and reports on results.

- Places orders for replacement parts and /or for correcting errors such as shipment of wrong item or shortages.

- Representing entire Supply Chain in front of the customer.

- Log all interactions in Salesforce CRM with a Right First-Time mindset. Manage telephone enquiries through to a satistactory resolution.

- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

- Understood and applied selling techniques to open, develop and close sales and created product interest by actively cross-selling products and services to pursue customers.

- Highly experienced problem-solving techniques.

- handling all kind of customers ( B2B and B2C).

- Boosted brand awareness with target customer demographics with social, print and email campaigns.

- Composed daily posts for social media and helped build corporate presence on Twitter, Facebook and Instagram.

My clients are: Memories (NBCC), Mercedes, Tetra Pak, SMASCO and MG cars

- Assisted in creating written, video and image content for marketing channels.

- Contributed into email campaigns and social media content.