Sritama Sengupta

• Helping to grow a monthly portfolio of 150 crores+ (INR) from 50 Cr.,
across the entire product suite..
• Achieving 100% of assigned Targets and KRAs consistently for all
products and BUs, quarter-on-quarter.
• Identify opportunities to increase wallet share and make Cashfree the
primary Payment Gateway and Payouts partner.
• New Customer Acquisition in the Payments Gateway and Payouts
domain.
• Identify opportunities to Upsell and Cross-sell to increase Product
Penetration and stickiness for each account.
• Ensure a 15% increment on Gross Monthly Volumes at an account
level.
• Build deep relationships with customers to understand their
requirements customer relationships and brought in 50 cr. in Upsell to
satisfy those needs.
• Understanding customer requirements in the geography assigned and
future product portfolio.
• Manage new customers as onboarded to ensure customer delight and
positive word of mouth.
• Mentor and onboard newly joined members of the team. Provide hands
on training with respect to all products and processes.

• Managed to help grow a portfolio of 80 crores (INR), end-to-end, acting as a single POC for all my merchants.
• Ensuring to be on top of all accounts - past and current status, current monthly volumes, projected monthly volumes.
• Identify scope for increasing monthly volumes being transacted by merchants.
• Upsell and Cross-sell products and features to existing portfolio, post identifying a need or use case.
• Manage new customers as onboarded to ensure customer delight and positive word of mouth.

Worked with the RazorpayX Payroll team, formerly known as Opfin. Key Responsibilities were:
• Identify and brief prospects with a need for payroll automation about the features and benefits of the solution.
• Mentoring the Presales team with an in-depth understanding of the product, enabling them to initiate client conversations.
• Pitching solutions, understanding each client’s unique requirements.
• Negotiating and revamping commercials for Partners/Enterprise Clients.
• Ensuring a seamless onboarding experience on the platform.
• Managing all post-sales interactions and garnering relationships to ace customer experience.
•Providing valuable feedback to the Product and Design Teams for Product Innovation/ NPD.
• Identifying potential partnerships with CAs, SaaS Platforms, Co-Working spaces, and Startup Communities to grow partner network.

Worked as an Associate, Client Success and Sales Ops, SME Team. Responsible for:
• Managed post-sales interactions as an Account Manager, ensuring a high degree of ownership and responsiveness to increase customer satisfaction.
• Identified and handled up-sell and cross-sell opportunities for existing accounts. Over-achieving revenue targets.
• Single-handedly managed all sales queries/tickets, across the entire Sales Department.
• Streamlined an entire process around managing sales queries and support tickets looping in all the cross-functional teams.
• Onboarded and mentored a team for SME Sales Ops, enabling them to manage all support-related queries and internal workflows.

Started my journey as a Pre Sales Associate, SME Team. Responsible for:
• Understand the customer's requirements in depth to pitch suitable solutions. Maintaining an accuracy rate of more than 98%.
• In-depth understanding of all the solutions available across the financial suite, highlighting the features and benefits.
• Mentor and craft sales pitches for newly joined team members.

Taking care of all kinds of Marketing and Communications Operations.

Student Relations, as a student counselor.