SAP Administrator/Consultant
Al Futtaim Auto Centers
Total years of experience :9 years, 6 Months
• Worked as an SAP administrator/consultant handling the modules such as MM, SD.
• Creating new materials and extending for the plants using MM01 Tcode.
• As a pricing administrator updating prices for all the materials created under MM01 Tcode and for each plant based on the company pricing methodology.
• Configuration of condition technique for pricing: pricing procedures, condition types, access sequences, condition tables, condition records.
• Creating contracts for the vehicle services which includes packages, service details and the materials for the particular service.
• Creating Purchase Order for the various vendors and perform the procurement accordingly.
• Maintaining prices for intra and inter customers by applying special margins and discounts.
• Worked on the issues related to package ID, LV main type, pricing, contract discount error, splitting the invoices, discount on the parts.
• Handled two different departments: Retail and Preparation, worked pro-actively in resolving the issues.
• Invoicing preparation DBM orders
• Creation of sub-orders for the intra customers supported the team in invoicing sub orders and clears the bills.
• Creation of SMC - Service Maintenance Contract packages in Retail department and assisting Service Advisors in invoicing the DBM.
• Worked as L2 & L3 support in 3 projects (Becton Dickinson, Disney, and Warner Bros) and supported 50+ Windows applications.
• Hands-on experience on windows server 2012, Office 365, and Windows OS.
• Handled production and Development instance by supporting issues related to applications and provided a solution with the SLA.
• Having hands-on experience in ITIL’s systematic process and worked on all incidents (Change, Problem, Service, RTASK, PTASK, and CTASK).
• Interacted with US/UK clients and worked on issues such as user login, printer connectivity, server issues, and domain account issues.
• Hands-on experience working SAP ERP tool and uploading files to the database.
• Updated customer’s information on SAP application software using the customer master database table.
• User account creation and deletion was done by active directory and assisted clients in installing the necessary software’s/applications and configuring to the users.
• Experience working on SNOW, HPSM, BMC Remedy ticketing tools.
• Prepared MIS reports using SAP tool and presented it to the clients and management team.
Graduated my Bachelor's degree in Computer Science specification with an aggregate of 67 percentage in Vijaya College, Bangalore, Karnataka, India