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Sumaiya Sultana, process specialist

Sumaiya Sultana

process specialist

Infosys BPM

Location
Qatar - Doha
Education
Master's degree, Business English, Train the Trainer
Experience
6 years, 10 Months

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Work Experience

Total years of experience :6 years, 10 Months

process specialist at Infosys BPM
  • India - Hyderabad
  • January 2020 to October 2023

Worked as SAP service desk support agent, dealing with incidents and service requests related to SAP, and general system IT issues.

Provided support on Access Management via Active Directories and raising tickets using tools such as Service NOW.


Also worked in billing raising confirmations and posting invoices to clients for efforts and milestones reached.

Provided Process trainings

Customer service agent at HSBC - India
  • India - Hyderabad
  • September 2016 to August 2019

Education

Master's degree, Business English, Train the Trainer
  • at Asian college of Teachers
  • January 2021
Bachelor's degree, Bsc
  • at NB science college and PG centre
  • March 2016

Specialties & Skills

Teaching
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IT Technical Support
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Data Processing
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Telecommunications Billing
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Customer Service
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Teamwork
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Operation
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Customer Service
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Outbound
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Time Management
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Microsoft PowerPoint
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Microsoft Excel
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Communication Skills
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Outlook
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Languages

English
Expert
Hindi
Native Speaker
Urdu
Native Speaker

Training and Certifications

TESOL, TEFL (Certificate)
Date Attended:
January 2021
Six Sigma Yellow belt (Certificate)
Date Attended:
December 2023

Hobbies

  • Teaching and training
    I have provided Process training and have taken tuitions to younger kids.
  • Investigations, Gymnastics