Assistant Manager IT
Landmark Group
Total years of experience :14 years, 1 Months
Zafran Indian Bistro, Nando’s, Carluccios, Max’s Restaurant, Max’ABC & CityMax Hotel
•Supervised IT infrastructure including Network LAN, WAN, MPLS Data Network, Data Centres, Disaster Recovery facilities, telecommunications, Internal reporting, database management, Governance of IT helpdesk
•Led, design, development, implementation, Documentation, and coordination of systems, policies, and procedures, managing transition from Micros 3700 to Cloud-based POS Platform Prologic across brands in line with IT strategy
• Manage the IT department operations including budgeting (Capex & Opex), managing resources
Pre-Opening Project Planning.
•Planning, deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, PCs, operating systems, networks, hardware, software, and peripherals.
•Coordinate with Business Unit Managers for new requirements and changes in the setup.
•Configuration of general reports, Designing Transaction screen Layout, Kitchen Display System (KDS), EDC Machine, etc. of POS in EM Server & Store Server (Micros3700), Opera Simphony.
•Managed various domains including Voice, LAN, WAN, Security External Management of IT infrastructures (outsourcing).
•Configuration of Workflow in Microsoft SharePoint, BI tool QlikView
•Configuration and Monitoring of Backup in Dell EMC Avamar
Kwality Ice Cream
•Performed on-site, remote desktop support, and IT administration for a company with a rapid growth strategy
•Implemented company policies, technical procedures, and standards for preserving the integrity and security of data, reports, and access.
•Monitored Hardware & network performance and provided statistical reports for both real-time and historical measurements.
•Installation and configuration of Accounting ERP (Focus), Configuration of Masters, Designing Report Templates, New Products, and New Promotional offer in Sale Force Automation (SFA) Software.
•User Account Management in Active Directory Services, Managed firewall (Cyberoam), Network monitoring, Wireless Network Devices (AP-AirTight), and server monitoring
• Ensuring that all Client and Server back-ups are taken regularly through the Backup tool.
•Ensured network, system, and data availability and integrity through preventative maintenance and upgrades.
for smooth IT operations & taking ownership and handling all IT related queries & escalations.
•Managed firewall (Sophos), Network monitoring, Wireless Network Devices (AP-RUCKUS),
•Configuration of Masters, Menu Items, Promotion, TAX, and User ID configuration in POS Application (ShawMan) for F&B, and Gaming Application (SEMNOX), Web MMS Ultra Application (Material Management System) and WEB SNC Application (Sales & Catering)
•Imparting Training (F&B, Purchase, Store, Sales, Cashiers, Kitchen) Application
•Installation and configuration of CCTV, EPBX and Telephone EXT.
•Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
Server Management
Bachelor Of Science