Upashna Sherpa

1. To response immediately to customer’s inquiries and follow-up leads
2. To improve the lead of inquiry to order level
3. To follow-up with purchase team on timely manner for fulfilment of customer’s new orders/leads
4. To send new offers to the concerned customers and get their orders
5. To keep track of orders to meet customer’s deadline
6. To fulfil customer’s requirements and check on the shipment updates with purchase/warehouse until the sales order is closed
7. To check for payments on or after delivery of the goods (depending on the payment terms)
8. To support the manager to achieve sales target and giving suggestions wherever needed
9. To check the sell & cost prices and do price analysis as well
10. To analyze customer’s claims/issues and converting opportunities into sales profit
11. To keep record of stock related reports
12. To book for couriers and follow-up if there are any goods to be returned
13. To send order summaries to concerned customers on weekly/monthly basis
14. To delegate urgent tasks to the team members and provide necessary guidance
15. To train new members in the team

1. To assist CEO and MD with official works
2. To deal with telephone and email enquiries
3. To schedule and attend meetings, create agendas and take minutes
4. To organize travel arrangements for senior managers
5. To issue and receive cheques, receipts, invoices, bill, etc.
6. To keep diaries and arrange appointments
7. To organize travel for staff and the directors
8. To book rooms, hotels, taxis, couriers, etc.
9. To write emails and letters on behalf of MD/CEO

1. To manage and direct front office
2. To work as communicator between staff and the directors
3. To carry administrative duties such as filing, typing, copying, scanning, etc.
4. To deal with telephone and email enquiries
5. To receive and sort mails and deliveries
6. To monitor stationary levels and order office supplies
7. To create databases of employee information
8. To maintain up-to-date employee holiday records
9. To greet the visitants and assist them with their queries

1. To conduct theory and practical classes
2. To provide information regarding the basics of computer, i.e., Microsoft Office, keyboard and CPU
3. To instruct students about the use of emails which includes sending, receiving and saving emails
4. To teach the students how to use computer for different purposes, i.e., education, project work
5. To assign projects to the students so that they can handle the applications in real world context
6. To monitor the performance of students regularly
7. To maintain the progress reports of students