Analytics Manager
Delivery Hero
Total years of experience :5 years, 4 Months
- Collaborated with Risk & Fraud stakeholders to lead projects with Machine Learning Engineers, Data Scientist & Engineers reducing monthly fraud losses for about EUR 1.8 Million.
- Led support for commercials in target campaigns which resulted in EUR 1 Million revenue.
- Supported business intelligence needs by analysing multi-source data streams to identify and calculate KPIs.
- Partnered with product support to remedy issues and define product enhancements & rollouts over various APAC
markets.
- Performed customer analytics for enhancing customer engagement and experience which resulted in reduction of
customer incident rate by 3%.
- Standardized ETL processes and tools to automate data extraction and manual reporting, reducing about 900 man
hours across the operations.
- Worked cross-functionally to serve as an advisor for internal and/or external relationships.
- Managed documentation (design, requirement, user manual).
- Maintained multiple jira boards.
- Identify relevant data sources and sets to mine for client business needs and collect large structured/ unstructured
datasets and variables.
Courses and projects related details available at: https://www.linkedin.com/in/usmanashfaq
Courses and projects related details available at: https://www.linkedin.com/in/usmanashfaq
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