Vivek Dwivedi

Technology Services Specialist-Associate at Fedex Express

• India - Delhi
• March 2017 to April 2018

Associate at FedEx Express, Technology services specialis

• January 2017 to March 2017

Project: Internal I.T Team
Chief Role:

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Technology services specialist – Associate at FedEx Express Tscs Private Limited

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Job Profile


Technical Profile
•Configuration and troubleshooting of various protocols such as OSPF, EIGRP, BGP, MPLS.
•Co-ordinate with the global network development team to report and document of new IOS bugs found during troubleshooting, find fixes and work-around.
•Implementation and troubleshooting of Core/Distribution/Access Layer Cisco switches
•Implement Layer 2 security by Implementation of Standard and Extended Access-lists to secure the network.
•Implemented SNMP on devices to allow for network management
•Installing and configuring Cisco routers & switches & monitoring network for Datacenter environment.
•Implementation of IOS and configuration & up-gradation of IOS through TFTP server.
•Good Knowledge of MS Visio 2013
•Datacenter technologies like VDC, VPC, Fabric Extender, Fabric path, OTV, Vxlan, UCS & Storage Architecture



Network Devices :

•Cisco routers (2901, 2911, 2951, 3925, 7200, 7600).
•Catalyst Switches ( 3750, 4500, 6500, 7600, Nexus 7K & 9K Series)
•Juniper routers (M120, M320, MX480, MX960)
•F5 BIG-IP (Load balancer)
•Firewalls :- ASA and Palo Alto
•Currently studying AWS certified Solutions Architect - associate
•Learning and working on Python for Network Automation.

Network Engineer

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•Installing and configuring Cisco routers & switches & monitoring network for Datacenter environment.
•Effectively notifies business units and clients of incidents impacting services
•Works closely with Vendor engineers, customers, and other groups as needed to narrow investigative efforts, resolve incidents, and build repeatable processes for future incident resolution. .
•Provide on-call availability for escalation issues.
•Perform level 2 hardware/software problem analyses, identification, and resolution; execute problem documentation, escalation, and notification procedures.
•Ensures that system uptime and incident response meet service level agreements with business units and customers. Maintains metrics in support of these targets,
•Works independently to identify improvements to processes, workflows, standards, and tools that can be used to improve the efficiency of the NOC

Associate Network Engineer

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Working cases all severities (Sev1, 2, 3 & 4) for Enterprise solution.
•Providing trainings to In-house and external customers.
•Interacting with management & peers on a regular basis in identifying operational Gaps and coming up with innovative solutions for them.
•Co-ordinate with various Media team, Vendors and field Engineers to investigate the issue and get it resolved within SLA

L1 Engineer

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•Attending the calls hit on IVRS, and perform primary troubleshooting to the issue reported by Customer
•After analysing problem creating trouble ticket and assign to Engineering team for further investigation.