Manager - networks NOC
L&T Technology Services
Total years of experience :13 years, 1 Months
Managing and monitoring L&T cloudfiniti network infrastructure and leading the team of 10 members including senior and junior network engineers.
participating in new hyperscaler data center build out.
preparing ISO documents respect to NOC operation and representing NOC team for ISO audits like 9001 27000 14001 28000
monitoring tools like zabbix uptime kuma observium and solarwinds tools
Handling Cynergy bank network infrastructure with 2 datacenters and 8 branch office networks.
Participating and submitting daily/weekly/monthly monitoring reports with business operations call representing Network Operations
Working with cross functional teams like Windows, Voice, and Vmware teams
Involving in Change Management and Incident Management and in Major outages.
Addressing and fixing network Vulnerabilities related queries as a part of audit
Assigning work flow to junior techs
Handling Extreme switches and networks.
Handling service requests as per business requirements directly from clients and cross functional teams
Technical Specialist, Hitachi-ABB Pvt Ltd, Chennai
Oct 2019 to May 2022
Responsible for technical lab infrastructures, building switches, routers and firewall
Troubleshoot issues related to AFS, AFR, and AFF products reported by internal and external customers through Hitachi-ABB
Working with R&D team on testing new firmware releases.
Preparing guidelines and documents for known issues
Leading AFS Product support team (globally).
Collaborating with stake holders for planning the project design
Configuring and troubleshooting Switching issues such as RSTP configuration, Link Aggregation, Port monitoring, L2 issues.
Configuring and troubleshooting routing protocols - OSPF and HSRP
Configuring Site to Site VPN tunnel
Configuring remote VPN access
Handling internal ticketing system and providing L2 & L3 product line support through SFDC
Configuring Radius server authentication for devices
Handling Escalations routed from L1 & L2 teams
Served as SPOC for ABB internal or external customers and the supplier/OEM partner.
Key Engagements:
Setting up lab infrastructures that includes AFS devices (following the safety norms)
Conducted training sessions on Routing and Switching for the teams across Support line
Handled several high severity issues by leading the call representing network front
Worked closely with security team on testing SDM 600 and AFS integrations for centralized authentication
Published several knowledge-base articles and guidelines for AFS products.
Published AFS related documents on customer library portal.
Lead Amazon Corp offices IT team based out of Coimbatore.
Lead a team of 4 L3 Engineers, 2 Asset executives and 3 IT Junior technicians for Coimbatore region
Handling Cisco ASR1002X routers & switches and Cisco and commodity switches
Mentored more than 7 IT Support Engineers over PAN India guiding them with technical issues.
Member of IT hiring panel for Coimbatore, Chennai and Bangalore regions (Corp sites), often participated in debrief committee on selection of employee post interviews.
Configured reader board for my team which will display any new process changes which are evolved.
Setting up meeting regularly with business to understand the upcoming site plans, projections and involved in Monthly and Quarterly business reviews with stakeholders.
Worked on process improvement plans benefits the team growth and stability
Coordinating with engineering team for change management.
Handled high severity issues and closely worked with engineering team to get faster resolution
Handling incident management.
Part of the team which offers support to client compute, access management, cloud products and tele-conferencing systems in a versatile ecosystem.
Installing and maintaining Print server and File server.
Handling Windows server Standard 2008 and Enterprise Server 2008, File server and Hyper-V.
Configured and maintained File, DHCP and Print servers.
System administration for Xen hosts.
Drive best practices with a focus on outcomes for customers.
Participate in formal customer discussions (predominantly with Senior leadership) like periodic reviews with business stakeholders
Key Engagements:
Tech Talk on GACD: Conducted tech talk during our team meetings.
Deployed Cisco WAP321 AP for wireless access with 5Ghz and 2.4 GHz enabled, supported the network infrastructure post-deployment.
Providing overall budget expenditures from an IT perspective and involved in capacity planning.
Proxy configuration for region-specific access (Like Geolocation configuration using DNS)
Network outage requests - work with ISP to get the fix.
Setting up QA-lab infrastructure was a challenging network environment since every development and QA lab had different wired/wireless/range/space requirements
Configured GACD over PRI: Users were configured with Haystack extensions and then same extensions were mapped to users in CSC call center management and then call were been routed through GACD soft phone based on user profile.
Worked on project Heat map generation with Aruba controller and Access points.
Malware removal program when there was a major outbreak and served as POC for Information security team and assisted in cleaning Malware for about 2000 machines.
Mentored 5 IT Engineers - three from Delhi and two from Mumbai location respectively.
WorkDocs adoption sessions: Conducted WorkDocs product adoption session followed by Q&A to help customer migrate faster.
Recognitions:
Awarded for Customer Obsession”, 3 times in a span of 3 years at Coimbatore Location
Awarded for Operation Excellence
Recognized for leading the Coimbatore site Built out from IT front.
Supported Various Small Medium Business Antivirus Softwares and Enterprise Antivirus Softwares and Supported McAfee Secure product which includes Vulnerability Management and PCI certification
• Supporting Symantec Endpoint Protection product for global users.
• Troubleshooting on internet connectivity issues.
• Installation on single and multiple computers, servers
• Supporting customers all over the World