Total Years of Experience: 13 Years, 4 Months
June 2016
To Present
Trainer
at Etisalat
Location :
Egypt - Cairo
provide full induction for new comers
March 2013
To Present
customer service
at Etisalat
Location :
Egypt - Cairo
Provided escalation stream training and time management.
Act as a delegate supervisor to deal with new hire agents and hard calls.
Certified as a technical support for GSM and network issues.
Providing escalation stream to decrease number of escalations.
Achieving account rejection target by mini sessions.
Act as a delegate supervisor to deal with new hire agents and hard calls.
Certified as a technical support for GSM and network issues.
Providing escalation stream to decrease number of escalations.
Achieving account rejection target by mini sessions.
November 2010
To February 2013
موظف خدمة عملاء
at اكسيد
Location :
Egypt - Cairo
استقبال المكالمات و سماع الاسئله و الاجابه عليها مع الحفاظ على هدف البيع و ضمان جودة الخدمه في اقصر فتره زمنيه ممكنه للمكالمه الواحده
Share on Facebook
Share on Twitter
Share Via Email