Total Years of Experience: 17 Years, 7 Months
January 2019
To Present
Manager ISP Managment
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at Al-Rajhi Bank
Location :
Saudi Arabia - Riyadh
Strategic planning and development of policies and procedures with a focus on completion as planned.
Meeting with other departments to review and approve the budget (Engineering dept., Business Dept. and Network Dept.).
Work on a program to improve services and work environment and motivate them to accomplish tasks.
Supervise the measurement of quality performance and calculate the standards of deviation for management.
Meetings with service providers and discuss the best offers and services that can be provided to the institution.
Meeting with the heads of departments to discuss the projects budgets (SR 300 million).
Direct our staff to take new measures to reduce waste of resources.
Lead the team's performance and help them rebalance.
Supervising the service of nearly 10, 000 users in more than 800 branches in addition to nearly 5000 ATMs in addition to 3 data centers at the company's headquarters (Al Rajhi Tower).
Develop a Service Level Agreement (SLA) with the management of all vendors as quality and productivity.
Manage all support activities throughout the Kingdom, covering all services during 24/7.
Supervising the training program for new employees.
Meeting with other departments to review and approve the budget (Engineering dept., Business Dept. and Network Dept.).
Work on a program to improve services and work environment and motivate them to accomplish tasks.
Supervise the measurement of quality performance and calculate the standards of deviation for management.
Meetings with service providers and discuss the best offers and services that can be provided to the institution.
Meeting with the heads of departments to discuss the projects budgets (SR 300 million).
Direct our staff to take new measures to reduce waste of resources.
Lead the team's performance and help them rebalance.
Supervising the service of nearly 10, 000 users in more than 800 branches in addition to nearly 5000 ATMs in addition to 3 data centers at the company's headquarters (Al Rajhi Tower).
Develop a Service Level Agreement (SLA) with the management of all vendors as quality and productivity.
Manage all support activities throughout the Kingdom, covering all services during 24/7.
Supervising the training program for new employees.
January 2016
To December 2018
Assistant Manager
at Al Rajhi Bank
Location :
Saudi Arabia - Riyadh
December 2013
To December 2015
Senior Operations
at Al-Rajhi BAnk
Location :
Saudi Arabia - Riyadh
August 2009
To December 2012
Computer Operator
at Al-Rajhi Bank
Location :
Saudi Arabia - Riyadh
August 2006
To December 2008
Operators
at TOYOTA - Abulateef Jamel
Location :
Saudi Arabia - Alkharj
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