مسؤول الموظفين
مكتب الشيخ محمد بن احمد ال حامد
Total years of experience :13 years, 1 Months
مسؤول عن متابعة الموظفين اثناء الدوام و القيام بحل مشاكلهم و متابعة الوثائق الخاصة بهم
o implement and evaluate internal marketing communications campaigns that align the Group’s vision, mission and corporate principles
o develop a calendar of seasonal internal marketing campaigns across the Group
o manage the writing and production of internal printed newsletters and email round ups
o Utilise existing channels to communicate key messages effectively (TV screens, intranet, newsletters, emails, staff meeting forums, events, SMS) introducing new channels as appropriate
o work with specialists team members from within the MAC team (PR / Marketing / Copy writing / Graphic Design) in order to fulfill Group wide marketing and corporate objectives
o build relationships with other departments (in particular People and Learning team) in order to manage and fulfill internal marketing needs
o provide support for external marketing and communications campaigns
o contribute to the development of the Group digital communications strategy
o Disseminate press releases and arrange photo / video calls as required
o The primary job for a FDO is to exceed our client’s expectations for outstanding client service while creating a warm and welcoming impression. A good FDO is a “peoples’ person” who enjoys working with diverse clients and is caring, friendly, and efficient.
o Remains professional and courteous to clients and co-workers while handling multiple tasks at once with many interruptions.
o Answers the phones, differentiate between routine and emergency cases, schedule appointments, greet clients, check-in the day’s appointments, process registration and insurance information, and communicate between clients and other staff.
o Must be able to empathize with clients and remain compassionate and well-mannered if a client becomes emotional or discourteous. They should remain calm and collected in the face of emergency situations.
o Must know and understand our services and recommendations and be able to clearly communicate these to our clients.
o Provides patient and client comfort by keeping the reception area clean and presentable is part of the daily routine.
o Provides information in response to queries about the hospital's services and handles and resolves complaints.
o Manage & schedule doctors' appointments via Hospital Management System.
o Directs patients and visitors to appropriate areas.
o Handles telephone calls and messages; assists callers with the necessary information about the hospital.
o Handles parcels/envelopes left for patients, doctors and executives.
o Generates timely and accurate bills, receipts and refunds.
o Collects cash, updates patients' accounts, attends to all formalities regarding admission and discharge of in-patients including accident and emergency cases, and patients' further deposits and interim bills.
o Checks the eligibility of credit customers.
o Coordinates and checks with insurance department/company for limits, if any, for corporate clients and also for covered/ uncovered treatments under insurances.
o Checks scope of specific treatments whenever required.
o Generates cash summary and reports.
o Performs daily reconciliation of collection summary with cash remittance.
o Performs other miscellaneous related duties as requested by the Front Desk Supervisor.
Essential Duties & Responsibilities (Call center supervisor)
o answer calls and respond to emails
o handle customer inquiries both telephonically and by email
o research required information using available resources
o manage and resolve customer complaints
o provide customers with product and service information
o enter new customer information into system
o update existing customer information
o process orders, forms and applications
o route calls to appropriate resource
o follow up customer calls where necessary
o document all call information according to standard operating procedures
o complete call logs
o produce call report