مجتبى فاروق السعيد إبراهيم السعيد

- Develop objectives for the call center’s day-to-day activities
- Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
- Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
- Assume responsibility of budgeting and tracking expenses
- Hire, coach and provide training to personnel to maintain high customer service standards
- Monitor and improve ordering, telephone handling and other procedures
- Evaluate performance with key metrics (accuracy, call-waiting time etc.)
Prepare reports for different departments or upper management

- Direct all operational aspects including distribution operations, customer service, human resources, administration, and sales
- Assess local market conditions and identify current and prospective sales opportunities
- Develop forecasts, financial objectives, and business plans
- Meet goals and metrics
- Manage budget and allocate funds appropriately
- Bring out the best of branch’s personnel by providing training, coaching, development, and motivation
- Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities
- Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs
- Address customer and employee satisfaction issues promptly

AB Government Services Center BR of AKAB international Group is established TAWSEEL a ministry of human resources and emiratization fresh project of providing TASHEEL services to the customers at their doorstep as the first company to franchise such project in UAE .

Taking care of the Companys customers
, dealing with the big organizations and give the Clients the requested services according to the group that they are looking for or the government area where they applied their transactions with:
MOHRE
GDRFA
DED
DLD

internal jobs.
• Communicate with unarabic speaker costumers and also with English speaker and HINDI speaker people then translate and negotiate with supervisor to provide the best service.
• Dealing with anger costumers and calming theme down and solve the such problems.

• Determines requirements by working with customers.
• Answers inquiries by clarifying desired information; researching, locating, and providing information as company procedure.
• Resolves problems by clarifying issues and problems; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
• Maintains call center database by entering information.
• Keeps equipment operational by following established procedures; reporting malfunctions