Duty Manager
Ramee Group (www.Rameehotels.com)
Total years of experience :13 years, 9 Months
Assists in VIP’s arrival departure in absence of guest relation officers.
•Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behaviour.
•Checks on registration cards of arriving guests and ensures all information should be filled on each cards either by Guest Relation Officers or the guests.
•Assists in sending guest messages or faxes.
•Gives the instructions to the Night Reception, during the high occupancy periods, regarding: walk-in guests and release room blocked because of no- shows
•Assists in handling room lock problems.
•Prepares and checks for VIP’s arrival and escorts guests to rooms.
•Co-ordinates with all departments concerned in order to maintain Front Office functions properly.
•Operates the front office computer system in order to assist front office attendants.
•Checks group department fit and ensure switchboard makes appropriate wake up calls.
•Handles guest complaints and other related problems and reports on the Assistant Manager’s log book.
أعمل علي الحاسب الآلي تقنية المعلومات والاتصال .
Im interesting to apply jop
Willing to accept my new job and develop my CV at the end of my contract, and I would like to develop to increase my talents and benefit from my experiences.
Data entry for all ideas and documents presented by the customers
•Ensure that receipt and credit cards information are correctly matching and entered in system.
•Coordinate with government authority in case system shows that a person is wanted when entering their information in system.
•Entered numeric data into excel based program.
•Information then sorted, compiled and verified for accuracy.
•Instructed co-workers on various software programs.
•Maintenance and troubleshot of departments computers is done.
•Compared data entered with source documents and re-entered data into verification format to detect errors.
Writing research specifications
•Agreeing project requirements, objectives and research reference terms
•Searching for and retrieving information from paper-based sources, the internet and online databases
•Interviewing members of the public
•Using a variety of qualitative and quantitative research methods
•Analyzing data
•Making conference presentations
•Liaising with policy customers and external researchers
•Supervising, tutoring and acting as a mentor to junior/external researchers
•Making sure that agreed project deadlines are met
•Writing/editing draft questionnaires and reports
Sep2008 - May2010
Graphic for Multi-activities Company