Credit Controller
UNITED GROUP
Total years of experience :15 years, 4 Months
Person Specification
Ability to establish and maintain good client relationships, both internally and externally at all levels.
Ability to reconcile complex accounts and have excellent attention to detail.
Competence in Microsoft Office products, XL and accounting software programmers
Prior experience with systems including invoice discounting.
Calm, confident manner to handle potentially uncomfortable conversations.
Checking customer’s credit ratings with banks.
Deciding whether or not to offer the credit (can be the tricky part) .
Dealing with internal queries about payments .
Ensuring customers pay on time .
Negotiating repayment plans.
Work experience
Creating procedures and policies that ensure timely payments while maintaining a high level of customer retention.
Reconciling complex accounts that have been escalated from the AR team.
Monitoring debtor balances to ensure a reduction in debtors DSO .
Ensuring credit and collection policies and procedures are followed within your team .
Liaising with customers, as well as internal personnel including the sales team
salesman from 1-1-2009 till 1-1-2012
then supervisor from 1-2012 till 9-2014
Accomplishes department objectives by supervising staff and organizing and monitoring work processes.
Maintains staff by recruiting, selecting, orienting, and training employees and developing personal growth
opportunities.
Accomplishes staff job results by coaching, counseling, and disciplining employees.
Implements and enforces systems, policies, and procedures.
Completes operations by developing schedules, assigning and monitoring work, gathering resources, implementing
productivity standards, resolving operations problems, maintaining reference manuals, and implementing new
procedures.
Controls expenses by gathering and submitting budget information, scheduling expenditures, monitoring variances,
and implementing corrective actions.
Provides quality service by enforcing quality and customer service standards
faclty of commerce