محمود عبدالرضي فكرى مجاهد

• Develop a strategic plan by identifying initiatives, KPIs, priorities, project types, resources, project motives, and financial highlights.
• Directs a single or program of projects to ensure coordination and management of interdependencies.
• Defines activities, responsibilities, critical milestones, resources, skills needed, interfaces, and budget, minimizes waste, and strives for high quality.
• Develop contingency plans to address potential implementation issues.
• Delivers projects on time, on budget, and in accordance with original requirements. Creates and maintains documents to facilitate monitoring of project progress.
• The main roles of the PMO include program vision and blueprint development; benefits and quality management; stakeholder management, program, and project planning including milestone management; and risk and issue management. Integral to delivering these responsibilities will be financial management; maintaining risks, assumptions, and actions logs; resource forecasting; dependency management; and program reporting.
• Establishes and maintains business relationships between stakeholders (internal or external) deploying and complying with organizational processes.
• Maintains regular communication with customers/partners/suppliers and addresses needs through empathy with their environment and managing supply chain communications.
• Ensures that stakeholders needs, concerns, or complaints are understood and addressed in accordance with organizational policy.
• Facilitation, Negotiation & Problem Resolution Skills: Ability to build a strong network and relationships at executive levels with technology and solutions, customers, and vendor groups.
• Ensure the successful implementation of the PMOs strategy, responsibilities, services, and deliverables.
• Monitor Program reporting and assist the team in reporting to Senior Management and stakeholders.
• Establish frameworks and standards for Program and Project Management Manage and compile Program related financial and KPI information Oversee project costs and ensure finances are well managed.
• Provide and maintain a capacity planning and resource tracking service across the Program Update and maintain the Risk Log, Action Log, Decisions Log, and Issue Register.
• Provide Project planning, Milestone management, Scope management, Resource forecasting, Financial Management, and Change Management across the project program.
• Build and maintain relationships by engaging business leaders to establish credibility, solve problems, build consensus, and achieve objectives.
• Research best practices within and outside the organization to establish benchmark data and use continuous process improvement disciplines to achieve results.

• Coordinate internal resources and third parties/vendors for the flawless execution of projects.
• Ensure that all projects are delivered on time, within scope, and budget.
• Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Ensure resource availability and allocation.
• Develop a detailed project plan to monitor and track progress.
• Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques.
• Measure project performance using appropriate tools and techniques.
• Report and escalate to management as needed.
• Manage the relationship with the client and all stakeholders.
• Perform risk management to minimize project risks.
• Establish and maintain relationships with third parties/vendors.
• Create and maintain comprehensive project documentation.
• Meet with clients to take detailed ordering briefs and clarify specific requirements of each project.
• Delegate project tasks based on junior staff members individual strengths, skill sets and experience levels.
• Track project performance, specifically to analyze the successful completion of short and long-term goals.
• Meet budgetary objectives and adjust project constraints based on financial analysis.
• Develop comprehensive project plans to be shared with clients as well as other staff members.
• Use and continually develop leadership skills.
• Attend conferences and training as required to maintain proficiency.
• Perform other related duties as assigned.
• Develop spreadsheets, diagrams, and process maps to document needs.
• Using agile methodology values, principles, and practices to plan, manage, and deliver solutions.
• Training, mentoring, and supporting scrum teams to follow agile values, principles, and practices.
• Determining and managing tasks, issues, risks, and action items.
• Scheduling and facilitating scrum events, meetings, and decision-making processes.
• Monitoring progress and performance and helping teams to make improvements.
• Planning and organizing demos and product/system testing.
• Ensuring the proper use of collaborative processes and removing impediments for the scrum team.
• Tracking project processes, deliverables, and financials.
• Preparing and presenting status reports to stakeholders.

• Manage daily operations of the branch in the absence of the Branch Manager
• Assist the Branch Manager in implementing business development strategies for an assigned branch.
• Provide a warm, friendly, and welcoming atmosphere for both employees and customers.
• Provide quality and exceptional services to customers.
• Assist the Branch Manager in achieving projected profit.
• Assist the Branch Manager in operating the branch in line with company procedures and policies.
• Ensure the facility is kept clean, safe and orderly.
• Communicate personally with customers to ensure customer satisfaction.
• Resolve customer complaints promptly and efficiently.
• Ensure operational excellence of the branch.
• Develop action plans to enhance operational controls and optimize customer service.
• Resolve member problems that require a management-level decision.
• Ability to accept and perform new job responsibilities as needed.
• Ability to accept change when required in the performance of job responsibilities.
• Ability to learn and utilize new technologies.
• Good Oral and written communication skills in handling both employee and member relations.

• Training the end-user on the services/applications
• Deploy new services/applications.
• Providing onsite support to end users.
• Perform any job-related task or command assigned by direct manager/ supervisor.
• Handling clients relations and Understanding clients needs.
• Setting up forms and questionnaires for client subscriptions.
• Assisting clients in filling out technical forms and questionnaires.
• Testing applications and programs, whether on computers or P.O.S
• Handling and solve any problem in P.O.S

• Searching for new clients who might benefit from company products or services and maximizing client potential in designated regions.
• Developing long-term relationships with clients through managing and interpreting their requirements.
• Persuading clients that a product or service best satisfies their needs in terms of quality, price, and delivery.
• Providing pre-sales technical assistance, product education, and after-sales support services.
• Analyzing costs and sales.
• Preparing reports for head office.
• Meeting regular sales targets and coordinating sales projects.
• Helping in the design of custom-made products.
• Providing training and producing support material for other members of the sales team