Customer Service Executive
IBM GLOBAL Services
Total years of experience :16 years, 0 Months
• Provide customer support to clients via phone and email .
• Learn and become knowledgeable of client’s products or services.
• Accurately log all interactions via established business process and tools.
• Provide prompt, reliable and accurate information to customers while adjusting to the pace of the caller.
• Demonstrate effective soft skills, active listening, and ability to empathize with the customer’s situation.
• Act with sensitivity in all customer interactions and display effective time management skills.
➢ Customer Service Executive: 2014-Present, IBM, Visakhapatnam.
• Provide customer support to clients via phone and email
• Learn and become knowledgeable of client's products or services.
• Accurately log all interactions via established business process and tools.
• Provide prompt, reliable and accurate information to customers while adjusting to the pace of the caller.
• Demonstrate effective soft skills, active listening, and ability to empathize with the customer's situation.
• Act with sensitivity in all customer interactions and display effective time management skills.
• Handle customer inquiries, complaints, billing questions and payment extension/service requests.
• Calm angry callers, repair trust, locate resources for problem resolution and design
best-option solutions.
Key Accomplishments:
• Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.
➢ Assistant Customer Service: 2008 - 2010, UAE Exchange And Finance Service LTD, Abu Dhabi, UAE.
• Responsible for all financial transaction and maintaining a good rapport with the customers. Dealing with all types of foreign currencies & Travelers cheque.
• Handling Telex Transfer/ Electronic Transfers / Swift Transfers Cash over the Counter Transactions, Authorizing/ Encashment of Traveler's Cheques. Door to Door Transactions Issuing Demand Drafts Point of Sale Transactions (POS)
• Supporting the counter staff in day-to-day exchange operations.
Helped company attain the highest customer service ratings - earned 94% marks in all categories including communication skills, listening skills, problem resolution and politeness.
• Responsible for all financial transaction and maintaining a good rapport with the customers. Dealing with all types of foreign currencies & Travelers cheque.
• Handling Telex Transfer/ Electronic Transfers / Swift Transfers Cash over the Counter Transactions, Authorizing/ Encashment of Traveler’s Cheques. Door to Door Transactions Issuing Demand Drafts Point of Sale Transactions (POS)
• Supporting the counter staff in day-to-day exchange operations.
➢ Masters in Business Adminstration in from Sikkim Manipal University.
➢ Degree in Bachelor Of Science from Andhra University.
➢ Matriculation from Rama Krishna Mission High School.
