Vodafone Shared Services
مجموع سنوات الخبرة :9 years, 0 أشهر
Vodafone UK
Responsibilities:
•Validating Hotfixes applied in daily Production and releases, Investigating, debugging, reproducing issues, providing fixes, workaround and verifying changes to ensure continued operability of the software solution.
•Reviewing application server, daemons, and process logs to troubleshoot and finding root cause for those issues
•My role includes end to end issues with respect to Rater application.
•My task includes to handle the belo
•handling reconciliation offer mismatch between CSM and rater.
•performing rerating before closure of any cycle
•performing re-guiding as and when requested by upstream in case of any recycling errors.
•perform RTS (Reference table synchronization) and post that R&D.
•handling of RE - PI rejects.
•responsible for performing daily Heath check sanity.
•handling PRE EOM and EOM activities.
•responsible for fixing all job failures, stuck files & daemon crash
•responsible for handling APRM issues, APRM EOM & report generation
•Contribute in migration and decommission projects.
•Ensure business change tested on PAT before deploying on Production Server.
•Product charging and records suspense/rejection analysis handling.
•Functional consolidation with another team to support when required.
•Working on initiative and drive ITOM project & Automation Score card for UK Mobile project.
•Performing Application and Database failover to ensure high availability of system.
•Create knowledge documents and contribute to knowledge repository.
•Reduce MTTR by resolving service request and incident handling within SLA
Responsibilities:
•Charging files for Mobility, Fixed Line, AES & TAPIN
•Performing MPS processes manually like (COM, MCAP, CAP, LTP, RPU & CPU)
•Testing of files as per business change before deploying on Production Server
•Rejection Clearance at MCAP, CAP level
•Basis Error Clearance of CDR files.
•File Reconciliation and gap closure.
•Support Revenue Assurance by Implementing new business logics as per requirement
•Maintaining compliance with client specifications as well as internal quality standards.
•Working with multiple Vendor Team to resolving Issues.
•Issue recreation in Prod like testing environment by applying debug patches if required to drill down the issue.
•Carrying out root cause analysis of various issues such as batch job failure, slowness, API failure latency
•Created workaround scripts using UNIX, SQL for data solution to ensure smooth production until permanent resolution in place
•Performed unit/component testing of bug fixes and minor enhancements
•Data analysis such as quantification of data as requested by business and Trend/Volume analysis of various processes for operation intelligence.
•Extensively working with BMC Remedy Ticketing tool to resolve customer tickets within the SLA and KPI
Configuration Testing & Interconnect Billing Airtel
Responsibilities:
•Performing Smoke, Sanity, Regression and User Acceptance Testing (UAT)
•Performing Unit, Integration, System Testing & Performing Functional
•Preparation of Test Cases, Executing of Test Cases & User manuals
•Logged bug in bug reporting Tool (JIRA)
•Testing Business Functionalities implemented in Kenan FX under Integrated Applications
•CDR File Testing & processing as specifications from the business needs defined
•Performing End to End Component level testing through GUI till Invoice generation
•Performing MPS processes & Support by performing Billing processes like (BIP & BIF)
•Validate invoices by creating test scenarios
•Liaise with Vendor to deploy package/patch
•Co-ordinate & Preparing Tracker of Operation issues between business & vendors
•CNP (BNUM), RATE, Tier, Product configuration
•POI (Point of Interconnect), Trunk configuration
•CDR Rating, Re-pricing and Reprocessing
•Upload the bulk upload sheets/template in the pricing portal
•Support to internal team in IOC activity (Security Patch, Password change)
•Service Request (SR), Incident Handling (IN) as per Business requirement
•Data/CDR Extraction from Database as per Business request
•Provide Daily CDR KPI Report to Business
Key Achievements:
•Been instrumental in stabilize up Vodafone UK Mobile Enterprise account during my tenure in Vodafone.
•Promptly recognized and received appreciation from Reporting Managers.
•Been instrumental in smoothing issues encountered post migration to Butterfly account in Bharti Airtel.
•Received appreciation from business and site counterparts for handling Telemedia & Mobility account customer concerns.
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