Group Sales Manager
Al Safwah Royal Orchid Hotel
Total years of experience :13 years, 2 Months
Directing hotels sales activities in accordance with FRHI International strategy procedures.
Optimizing occupancy, rates and revenue, through offered services and products with respect to the hotels image.
Maintaining a keen sense of market intelligence of trends and competition in order to provide market leading perspectives, emerging trends, tools and techniques to develop and promote the property.
Proactive maintenance of local & regional contacts.
Identification of new source markets & Opportunities for the hotel business
Achieving and exceeding budgeted goals in sales, profit and occupancy for (RMP, MAK & SMK).
Cross Selling for the events & Corporate
Participation in Sales unlimited activities including (Road-Shows, Exhibition, Corporate Hospitality, Sales Blitz & Presentations.)
Maintain complete knowledge of and comply with all departmental, divisional, and hotels policies, procedures, and Brands standards
• Drive and develop sales team to meet and exceed budget.
• Achievement of new accounts and sales call targets.
• Budget & Objectives formulation
• Apply for Duty Manager Challenge with excellent Results such as Resolve guest complains, ensuring guest satisfaction, maintain positive guest relations at all times.
• Contacting prospective customers and discussing their requirements
• Achieving all revenue targets & objectives in line with the Area Business Plan
• Developing & maintaining successful business relationships with all prospects
• Develop and maintain relationships with key clients in order to produce group and/ or convention business.
• Conduct tours of the hotels and banquet facilities; entertain qualified potential clients in accordance with company and property policies and procedures
• Assist the Director of Sales with the implementation and achievement of the Budget and Sales Marketing plan
• Assisted in planning and participating in sales blitz.
• Rates Negotiation with Corporate Accounts.
• Finalize contracts for Hajj group's bookings.
• Fixing Rates (Government & Corporate Accounts)
• Assisted in planning and participating in sales blitz.
• Consulted newspapers, trade journals, etc. to learn of contemplative conventions and social functions and to learn about the market and trends.
• Communicate anticipated business demands daily with each employee (arrivals/departures, group
• Functions, guest requests, etc.).
Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral.
Processes reservations from the sales office, other hotel departments, and travel agents.
Knows the type of rooms available as well as their location and layout.
Knows the selling status, rates, and benefits of all packages plans.
Knows the credit policy of the hotel and how to code each reservation.
Creates and maintains reservation records by date of arrival and alphabetic
Determines room rates based on the selling tactics of the hotel.
Prepares letters of confirmation.
Communicates reservation information to the front desk.
Processes cancellations and modifications and promptly relays this information to the front desk.
Understands the hotel's policy on guaranteed reservations and no-show rooms
Thorough knowledge of all Front Office procedures including Night Audit, Reservations & exposure to third party website management
.Ensure outstanding customer care at all times
.Maintains a friendly, cheerful and courteous demeanor at all times.
.Supervise daily shift process ensuring all team members adhere to standard operating procedures.
.Allocate rooms to expected arrivals after checking the guest’s preferences and special requests
.Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
. Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
. Performs other duties as assigned, requested or deemed necessary by management.
. Ensure Front office log book and hotel log book is always updated and actioned upon.
. Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD.
. Participate in hotel committees and task force assignments.
. Assist all departments in servicing the guests during high volume periods
\{ 2012 - \} youth development organization Taiz- Yemen
• A Course in commercial correspondence &the methods of communicating with companies using the Email in all different ways.. . (very good)
In this diploma , I could be professional in using computer programs especially in Adobe programs and Microsoft office programs [Microsoft Word, Excel, Access, PowerPoint, Outlook Express .as well as internet]
• (2007-2012) Taiz university - faculty of arts -Taiz- Yemen (Good) B.A. Degree in English language and literature During these four years, there were subjects on both English language skills and English literature including American literature. as well as there were subjects on linguistics..
• (2009-2010) American French Institute Taiz - Yemen A diploma in Secretary and application programs (very good) In this diploma, I could be professional in using computer especially in Adobe programs and Microsoft office programs [Microsoft Word, Excel, Access, PowerPoint, Outlook Express]
• (2006-2007) Kanda Al-Yemen institute Taiz - Yemen A diploma in English language (very good) In this diploma I provided myself in English skills more and I got high level of language in which I can communicate with other foreign people with appropriate accent.
• ( 2006-2007) High school Degree Osama Ben Ziad school Taiz-Yemen • Scientific section - Good
