IT Team Leader
Amman Academy
Total years of experience :18 years, 5 Months
Technical Team Leader October 2009 - present
Amman Academy, Amman, Jordan
Managerial skills and competencies
- Supervising and guiding the work of the technical team that comprises 5 technical members, and distribute tasks and workloads accordingly.
- Coordinate the technical capacity building activities for the team and ensure that the training delivery meets the competencies requirements
- Developing performance appraisal tools and methodologies for the team performance and submitting relevant reports to the higher management.
- Ensure that the technical work plans for projects are effectively implemented and the deadlines are efficiently met (using Ms.Project, and BMC help desk systems).
- Receive requests and inquiries from the different departments and make sure that the associated requirements are fulfilled.
- Conduct training for new teachers on the different domains of technologies deployed at the school.
- Manage the transactions with the school vendors
Technical Skills and Competencies
Directly contributing to designing, procuring, deploying, and managing the following systems:
- The IP telephony system
- The Wireless Infrastructure / ARUBA wireless system, Meru Wireless network
- Microsoft Windows Server 2008 and 2012 ( Active Directory, DHCP, DNS)
- The Firewall system (Fortigate 800C appliance & Fortianalyzer 200D )
- Websense Email Security
- Kaspersky Antivirus Administration KIT
- Symantec backup exec 2014 and Symantec system recovery 2013
- Administer Forefront TMG 2010 and ISA 2006
- Surveillance system.
Educational and extra-curricular programs
- Managing the Lego Robotics Labs, and advice on the best practices for engaging Lego robotics culture within the educational environment.
- Managing the IT academy delivered courses to staff and students.
- Providing mentorship to teachers in the English department on how to mainstream technology practices and tools in the educational process.
IT administrator November 2008 - November 2009
Bishop's School, Amman, Jordan
- Manage and maintain Microsoft Windows Server 2003 ( Active Directory, DHCP, DNS)
- Setup, manage, and maintain 3Com Switches, Fortigate firewall and Wireless network
- Manage and perform the overall procurement processes of the school's Information and communication technology devices, alliances, and software, and perform the relevant inventory.
- Plan and carry out regular backup procedures and schedules (Symantec backup solution).
- Conduct orientation sessions for school staff on available and new procured technology services and systems.
- Assess the requirements, plan, and develop solutions actual technology needs and requirements.
- Develop Standard Operating Procedure (SOP) Manual that documents technology policies, standards and procedures, and relevant checklists.
Pre-Sales Engineer January, 2006 - October, 2008
Offtec IT Solutions, Amman, Jordan
- I was In charge of implementing medium to large scale wireless projects : configure, deploy and support the implementation of 3COM wireless technology at JUST university and King Abdallah Hospital in Irbid-Jordan
- Provide training to the central bank engineers on the SuperStack3 Switch 4200 series (3COM)
- Product support associate for 3COM and wireless products
- Working on Fortinet firewall devices
- Fortinet Projects: Central Bank, Amman Academy School, and many other companies and offices.
- Site engineer for number of customers, supporting them with their overall environment, Active Directory DHCP, DNS, personals computers maintenance, email settings, and wireless networks, Fortigate configuration.
Masters of Computer Science (Networking Major) February 2004 - September 2005 University Of Western Sydney, Parramatta, Australia Studies focused in Networking technologies, IT security, Wireless technologies, Technical planning, multimedia communication, and Created numerous networking projects and researches.
Diploma in Academic English Australian Center of Languages, Sydney, Australia December 2003 - January 2004 The course concentrates on international students to prepare them for the Australian studying mechanism and research procedures and we trained on the four skills reading, writing, listening and speaking.
Computer Science, Bachelor of Science September 1998 - July 2002 Al Zaytoonah Private University, Amman, Jordan Studies was divided to both programming languages and hardware courses, I was more attracted to the networking subjects, and fascinated with the computer logic subjects, I enjoyed group studies especially when I used to be the" mentor".