Senior IT Engineer
SAE University College
مجموع سنوات الخبرة :11 years, 8 أشهر
• Designed, implemented, managed, and maintained the entire IT infrastructure, including firewalls, routing, switching, virtualization, servers (Windows, Linux), wireless infrastructure, cybersecurity, backup storage, disaster recovery, PABX (VoIP), and remote access (VPN) across multiple sites, including the Abu Dhabi office.
• Configured and maintained virtualized environments (Microsoft Hyper-V), ensuring optimal system performance and scalability.
• Monitored network performance using tools Zabbix, proactively addressing issues to maintain high availability and performance.
• Served as Global Administrator for Google Workspace, managing users, groups, storage policies, security policies, email policies, and other Google Workspace features across multiple domains.
• Developed and implemented security policies for Google Workspace to ensure data protection and compliance.
• Managed Microsoft Azure and Microsoft 365 environments, overseeing user accounts, groups, security settings, email configurations, and productivity tools.
• Administered Active Directory and Azure AD (Microsoft Entra), providing seamless hybrid access to resources.
• Configured and managed Microsoft 365 services including Exchange Online, SharePoint Online, and Teams to support collaboration and productivity.
• Collaborated with SAE Australias regional IT Manager to align and achieve university goals by implementing Moodle Learning Management System and Navitas Student Management System solutions.
• Coordinated with various departments to understand their IT needs and deliver tailored solutions to enhance operational efficiency.
• Effectively managed the IT budget (CAPEX/OPEX), negotiated with vendors, and achieved KPI targets to reduce overall IT costs.
• Established and maintained relationships with key vendors to ensure timely procurement and support for IT equipment and services.
• Supervised the IT team, including the IT Helpdesk and Junior IT Administrators.
• Conducted performance reviews, provided mentoring, and facilitated professional development opportunities for team members.
• Provided Tier 2-3 IT support to staff, faculty, and students.
• Managed the IT Helpdesk, ensuring timely resolution of issues and high levels of customer satisfaction.
• Managed IT inventory and fixed assets using the open-source platform Snipe-IT.
• Conducted regular audits to ensure accurate inventory records and efficient asset utilization.
• Maintained end-user devices (desktops, laptops) for staff, ensuring regular security patching and updates.
• Assisted in planning and executing system upgrades and migrations to enhance performance and security.
• Ensured compliance with industry standards and university policies, including data protection regulations and IT governance frameworks.
• Developed and enforced IT policies and procedures to standardize operations and enhance security across the university.
• Utilized automation tools and scripting (PowerShell, Python) to streamline repetitive tasks and improve operational efficiency.
• Conducted performance tuning and optimization of network and server infrastructure to ensure high availability and responsiveness.
• Organized and conducted training sessions for staff and faculty on new systems and technologies, improving user adoption and proficiency.
• Managed the onboarding process for new employees, ensuring they have the necessary IT resources and training from day one.
• Led and managed IT projects from inception to completion, ensuring timely delivery within budget and scope.
• Implemented incident and problem management processes to quickly resolve IT issues and prevent recurrence.
