تأمر نباص

Pricing, Planning, Data analytics, Customer Value Management, product line (Mobile and fixed), Trainer, Sales consultation.
• Achieve monthly & annual Enterprise segment revenue targets, around USD 300 Million yearly target.
• Assists Pricing Senior Manager in managing and developing Pricing strategy for Enterprise segment in line with Omantel strategy.
• Commercial lead, enterprise sector data analytics, data gathering, cleansing, structuring, analyzing and summarizing result.
• Develop and conduct Analysis, Business Case, and Financial feasibility to achieve successful determination of prices propositions.
• Develop and implement pricing policies to ensure that all customized offers are consistent with pricing strategies.
• Identify and evaluates sales opportunities, develops customized offers and prepare sales proposals.
• Define business requirements, reviews and implement price changes for enterprise projects.
• Present findings and recommendations to line manager and enterprise unit general manager.
• Team with product managers to properly plan, strategize and execute pricing or promotional proposals.
• Pricing activities: conducting analysis and studies to identify the most appropriate pricing plans/packages for existing and new products.
• Follows-up approval process to obtain the necessary approvals for the proposed prices and tariffs.
• Monitor and report price and tariff performance of the competitors and recommends actions.

Value proposition, Pricing, Planning, Product development, VAS, Customer Value Management, product line (voice, broadband, M2M, IoT, MPLS, Managed services), Trainer, ATL and BTL campaigns and Sales consultation.

• Responsible for achieving monthly & annual B2B segment revenue targets.
• Building marketing strategy and roadmap based on customer segmentation, products and market opportunists.
• Manage product design, product development, pricing module, product launch and go to market campaigns, for corporate and consumer under corporate sectors.
• Explore new revenue streams opportunities focusing on data-based services and business solutions, (IoT, M2M and WiFi applications, connectivity, MPLS, P2P, and dedicated internet access)
• Guide and support marketing team to generate innovative propositions and services to meet Business segment needs.
• Train and develop commercial team in innovation and marketing and how to be creative thinkers.
• Monitor and evaluate new and existing products performance on an ongoing basis.
• Ensure team prompt resolution of identified product related issues.
• Review and track competition offering and market dynamics to achieve the right product positioning and performance.
• Support sales team in building partnership with customers and vendors and capitalize on product and service portfolio to acquire new clients.
• Improve revenue and profit by tracking major KPIs and analyze customer behavior and trends to identify areas of improvement.
• Review monthly reports and dashboards and participate in monthly and quarterly business reviews as well as in the annual product planning process.
• Manage communication and influence relevant departments to deliver against company targets.
• Continuously track sales and churn to identify any weakness and act on it before it evolves.

Value proposition, Offering, Customer Value Management, Pricing, Planning, ATL and BTL campaigns and Sales consultation.

- ATL and BTL campaigns to enhance value proposition and acquisition of new customers.
- Customer value management to enhance cross selling and up selling along with loyalty and retention and maintaining a positive customer experience.
- Corporate solutions propositions; MPLS, VPN connection, managed security services.
- Influence and inspire others in the organization to deliver against the company targets.
- Develop pricing modules and financial impacts with the goal of maximizing revenue and/or market share.
- Continuously track major KPIs to monitor and understand customer behavior and trends to improve revenue and profit.
- Manage projects for new product deployment and rollout.
- Commercial product owner for strategic enterprises; government, associations and education segments; (SWOT analysis, business modeling, do nothing / do something scenarios, financial impact, post launch analysis, BTL, ATL and TTL campaigns).
- Responsible of revamping existing products and services to enhance ARPU and profitability and reduce churn.

CRM system revamps and process re-engineering, feasibility study for new projects and testing new processes

- Monitor processes to identify weaknesses in the systems and create methods of improvement accordingly.
- Identifying process and services gaps and to come up with recommendation and action plan to fix the business issues.
- Lead projects for new solution implementations with customer operations covering all stages from requirement, assessments till full deployment.
- Bringing efficiency and planning to have cost effective solution with the objective of delivering improved customer experience.
- Follow up on all new system updates to insure optimum performance.
- Recommend new automated processes for business owners to enhance productivity and utilization of resources.
- Gather business requirements from stakeholders and communicate with technical teams on the best way for implementation of enhanced processes on the system.

Problem solving, coordination between different departments and training front liners
- Answering front liners inquiries over the phone or through direct contact to resolve customer’s issues.
- Coordinate with different departments; billing, IN, credit and collection and marketing to resolve any customer issues.
- Providing training for various touch points in coordination with HR and training department.

KIPs reporting, agents schedule management, information page admin, call center agent)

- Assisting call center supervisor on the production of KPI’s reports for inbound and outbound calls, services level and productivity.
- Schedule arrangement (sick leaves, over time, and shifts distribution for call center agents).
- Handling calls for inbound and outbound.
- Responsible of maintaining and developing the customer service information page available on the department intranet.

- Slides preparation for morphology and bone narrow samples.
- Operating on cell counter Sysemex SE 9000.
- Conducting some special tests such as osmotic fragility.
- Assisting technician operating on flow cytometer instrument.
- I also developed a computer system to organize data for the department including test results, bone marrow reports and stock management

- Operating on waters HPLC for drugs bio-equivalent studies .
- Documentation and analysis for study results.
- Center representative at the study site to supervise sample collection and headlining.