Patient Access Representative
taiba hospital
Total years of experience :16 years, 4 Months
• Welcomed patients and visitors by greeting patients and visitors, in person or on the telephone, answering or referring inquiries.
• Optimized the patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Kept patient appointments on schedule by notifying the provider of the patient's arrival, reviewing service delivery compared to schedule, reminding the provider of service delays.
• Ensured availability of treatment information by filing and retrieving patient records
• Obtained revenue by recording and updating financial information, recording and collecting patient charges, controlling credit extended to patients, filing, collecting, and expediting third-party claims.
• Responsible for the day to day operations of the company’s regulatory Affairs with specific emphasis on the preparation, review, and evaluation of documents for submission to regulatory authorities.
• Handled product registration of food supplements, pharmaceutical, cosmetics and medical devices to M.O.H ministry of health food and drugs administration.
• Liaised to represent the company by visiting the regulatory authority to conduct follow up and queries regarding product application.
• Provide reliable and accurate information and coordinate with medical affairs, research & development, Quality control business development group and other departments in the organization when consulted regarding regulatory requirement, policy and guidelines.
• Regularly update our immediate superior and division head on the accomplishments done and pending tasks through monthly operations report.
• Regular follow ups with local & global suppliers.
• Field incoming calls, greet customers, answer travel inquiries.
• Book tickets according to customers required dates, Guide them for the right dates and timings and prices.
• Provided accurate gate, flight arrival and departure information, and answered general inquiries.
• Assign seats modify bookings offer upgrade.
• Assisted customers with special needs and quickly addressed and resolved customer complaints.
• Announced and provided information on arrival and departure times, boarding procedures, gate changes, and carry-on regulations.
• Handle all kind of complains regarding craft delay reschedule or cancellation of a flight, offer better solution as per customer’s satisfaction.
receiving all items related to the hotel and post them on daily basis usimg adaco software
Develop, lead and execute procurement strategies
Track and report key functional metrics to reduce expenses and improve effectiveness
Craft negotiation strategies and close deals with optimal terms
Forecast price and market trends to identify changes of balance in buyer-supplier power.
listening to customer requirement and presenting appropriately to make sale.
Maintaining and developing relationships with existing customers in presenting in person and via telephone calls and emails.
Negotiating the terms of an agreement and closing sales & negotiating the price, cost, delivery and specifications with buyers and managers.
Handled the tasks of managing the staff for operation, maintenance and implementation of telecommunications and network infrastructure
Responsible for preparing budget reports and correspondence related to the activities of communication maintenance
Supervised & Trained 6 staff on communication with Guests and trained on Opera System & Hot SoS
Handle all kind of complains and requests.
Operate Opera, Hot SoS, Forwarding emails to different departments.
Sales Associate
Personal contact with customers.
Answer customer’s enquiries.
Cashier.
High School from P.S.C.K (Pakistan school & college Kuwait) B.Com (Becholer in Commerce)