Lastmile Country Manager
MarkaVIP.com
Total years of experience :15 years, 1 Months
• Direct Reports: \[ 3 Supervisors 9 Warehouse Associates \] ~40+ Drivers, 3 Locations
• Launched and expanded Lastmile Operations to cover all major cities of Saudi Arabia. this includes renting warehouse, buying required materials, setup warehouses, agreements with local contractors, renting vehicles, hiring drivers, associates and team leaders, budgeting for lastmile delivery, developing SOPs, developing and managing required tools and shared documents, setting and assigning KPIs and maintaining service level upto the targets. Coordinating and setting up processes with other departments like inventory, dispatch and fulfillment.
• Heading and taking care of entire lastmile operations, heading 3 teams in 3 major cities of KSA.
• Involved in all activities related to Lastmile Operations, planning, team building, developing processes and metrics, Setting and assigning KPIs, evaluating performances.
• Generated highest monthly sales among other hubs and managed cash collection and safe and secure deposit into company’s bank account.
• Expanding covered area of Lastmile Kingdom wide including Yanbu, Taif, Makkah, Qateef, Dahran, Khobar, Qatif and other remote areas.
• Been a part of Oracle implementation while system upgradation and data migration from Netsuit to Oracle ebs.
• Managing dispatch of around 2000 orders daily from 3 cities in KSA.
• Started reverse logistics. Created required processes and managed return pickups from all hubs which involved picking items from customers, quality check, receiving RMA in system and sending item back to central warehouse.
• Conducting workshops and training sessions for drivers, associates, dispatchers and supervisors to reduce loop holes in operations to attain highest quality levels and maximize productivity.
• Regular follow ups on daily operational activities and weekly meetings with teams to monitor performance in order to achieve assigned KPIs.
• Travelling and visiting distribution centers on regular basis to keep a strong check.
• Developed process to follow up with Support unit team to resolve customer cases.
• Implemented driver’s handheld devices to monitor live performance and location tracking.
• Started direct receiving and packaging in 2 distribution centers in order to reduce lead time and cost
• Kept a strong check on cost and expenses to minimize Delivery Cost per Order and successfully kept it lower than 3PL providers.
• Took actions and developed processes to ensure and enhance drivers and company’s assets and cash safety by.
• Marketed company’s Image by branding vans and driver’s uniform and by providing best customer services through drivers.
• Created customized weekly report to analyze performance of all three distribution centers and to follow up on them to acheive agreed KPIs and given tasks. Discussed same with Operations Director on weekly basis.
1- Managing daily movement of average 2000 Shipments towards regional warehouses,
2- Managing 50 plus staff of Store keepers, Dispatchers, Data Entry, Coordinator, drivers and warehouse helpers.
3- Managing Operations to maintain and achieve the daily KPIs.
4- Supervision of all tasks including Inbound Receive, Segregation, Call Center, Dispatching, Data Entry.
5- Excellent in formatting SOP’s as per business requirements.
6- Very good knowledge of cost saving activities.
7- Maintaining and sending daily reports (Daily Performance Report, Courier Performance Report CS Performance Reports) to all stakeholders.
8- Excellent working experience in crises and pressure situations.
9- Daily communicating with Fulfillment / CS team at issues like Delay in inbound receive, delivery complaints.
• Direct Report: \[2 Associate, 1 Data entry\] ~25+ Drivers
• Ensure effective management of fleet operations and timely and efficient delivery of shipments.
• Implement strategic and operational planning of logistics operations, fleet management and workshop operations
• Schedule all pickup and delivery jobs and manages the performance of the logistics system as well as provide analysis to troubleshoot issues & bottlenecks.
• Review data to monitor performance and plan improvements in shipment delivery performance
• Reviewed and implemented refinements, improvements, and enhancements to ensure that the most efficient methods are employed in all areas of logistics.
• Work closely with the Project Managers to understand projects requirements and assists project based staff in resolving problems in the use of logistics systems, as well as optimizing the logistics management.
• Reviewed and resolved logistics operations related complaints and developed an action plan in consultation with the Logistics operations team for complaint prevention.
• Other functions include: Approve time sheets for delivery, Sign payment vouchers, Monitor van movements through the tracking system, Issue fuel cards to drivers while maintaining budgeted cost, Develop new duty rosters for drivers, Schedule maintenance charts for all vehicles, Write difficulty reports on all vehicles, Schedule repairs and test drives for vehicles.
• Listening to customer requirements and presenting appropriately to make a sale; \n• Maintaining and developing relationships with existing customers in person and via telephone calls and emails; \n• Cold calling to arrange meetings with potential customers to prospect for new business; \n• Responding to incoming email and phone enquiries; \n• Acting as a contact between a company and its existing and potential markets; \n• Negotiating the terms of an agreement and closing sales; \n• Gathering market and customer information; \n• Negotiating on price, costs, delivery and specifications with buyers and managers; \n• Challenging any objections with a view to getting the customer to buy; \n• Creating detailed proposal documents, often as part of a formal bidding process that is largely dictated by the prospective customer; \n• Gaining a clear understanding of customers' businesses and requirements; \n• Making accurate, rapid cost calculations and providing customers with quotations; \n• Attending team meetings and sharing best practices with colleagues.
To lead a team of 10 - 12 People.
To attend customer calls and solve their problems and provide solution to their queries.
-Internship in Treet Corporation Pakistan in Marketing field -GPA is 3.05 that is above 75% -Stood first in World book day competition -Attend many seminars and workshops -Participated in Brand Wars held in University
Financial Accounting Auditing Computers