Nazia Quazi, Airport services

Nazia Quazi

Airport services

Emirates

البلد
الإمارات العربية المتحدة - الشارقة
التعليم
بكالوريوس, Computer Science
الخبرات
14 years, 7 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :14 years, 7 أشهر

Airport services في Emirates
  • الإمارات العربية المتحدة - دبي
  • أشغل هذه الوظيفة منذ أغسطس 2015

Customer Support
Checkin And Boarding
IT

IT Administrator في Skyops
  • الإمارات العربية المتحدة - الشارقة
  • يونيو 2010 إلى يونيو 2013

Professional-Experience: Skyops (Sharjah Free Zone) - IT Administrator ( June 2010 -Dec 2013)
- IT Administrator
- HelpDesk Analyst
- Website Designer (Maintaining website with joomla 2.5)
- Networking Setup & Maintenance

Makeup Artist في M.A.C Cosmetics Store
  • كندا
  • يونيو 2007 إلى أغسطس 2007

M.A.C Cosmetics Store (Ottawa - Canada) - Makeup Artist (June 2007 - August 2007)


- Applying makeup for different customers according to their needs
- Helping customers with general makeup tips, faqs,
- Cashier

Customer Service Agent في First Air - Ottawa International Airport
  • كندا
  • نوفمبر 2006 إلى أبريل 2007

First Air - Ottawa International Airport: Customer Service Agent (Nov 2006 - April 2007)

Acquired knowledge with the Airport & airline codes & terminology:
- The Canadian Aviation Security Regulations,
- The Occupational Health & Safety Guidelines
- The Transportation of Dangerous Goods by Air

Acquired practical training and knowledge in many areas of Customer Service Procedures, along with Airport & Commercial Operations including:
- responding to customer needs,
- passenger check-in,
- gate procedures,
- baggage procedures,
- managing challenging situations,
- assisting passengers with mobility needs,
- operating the bridge to the airplane,
- making the boarding bilingual announcements
- working knowledge of the Sabre and other computer systems used by First
Air, Skyservice, Sunwing, Zoom and Air Transat
- Obtained Canadian Red pass and Security Clearance

Customer Service Representative في Dairy Queen (Ottawa)
  • كندا
  • سبتمبر 2003 إلى يوليو 2004

Dairy Queen (Ottawa): Customer Service Representative (Sept 2003 - July 2004)

- Handling Cash Register
- Serving customers

Tele Marketer في IBM Consulting Services (Ottawa)
  • كندا
  • فبراير 2003 إلى فبراير 2004

IBM Consulting Services (Ottawa): Tele-Marketer (Feb 2003 - Feb. 2004)

- Taking Surveys online from customers across USA and Canada
- Dealing with different types of Customers via the telephone
- Giving reviews in meetings on how to make surveys better

Alumni and Development Office (Ottawa) في Tele-fundraiser
  • كندا
  • سبتمبر 2002 إلى ديسمبر 2003

Alumni and Development Office (Ottawa): Tele-fundraiser (Sept 2002 - Dec 2003)

- Understanding Customer's Needs
- Tele-Fundraiser (University Of Ottawa)
- Handling Credit Card Payments via Telephone
- Motivating Alumni to donate money

الخلفية التعليمية

بكالوريوس, Computer Science
  • في University of Ottawa
  • يونيو 2006

September 2002 - June 2006 University of Ottawa, Ottawa, ON Bachelor of Science, Computer Science (Honours- 4 year) Degree, (CGPA: 7.5) * Extensively used C++ and Java in most courses for challenging programming projects. * Used Java Threads for multithread programming to simulate OS principles. * Used UML to follow Software Engineering Design Principles on school projects. Designed, Implemented and tested additions of features to a client-server Instant Messaging system called Simple Chat. * Undertook Honours Project on "Facial Animation" in my last year, topics included were the use of programming language - OpenGL, demonstrating the side of human facial expressions (6 basic facial expressions) and its use in many web technologies and mobile phones * Developed a game called "Alien-smashers": this pure OpenGL game incorporates lightning, shading and animation techniques that recreate a version of the popular Whack-A-Mole game, in which aliens pop out of sand holes and the player whacks them with a mallet.

الثانوية العامة أو ما يعادلها,
  • في Gloucester High School
  • يونيو 2002

September 2001-June 2002 Gloucester High School, Ottawa, ON Ontario Secondary School Diploma (OSSD)

اختبارات بيت.كوم

Computer Skills Test
Score 70%

Specialties & Skills

Science
Aviation
Expressions
AVIATION
CASH REGISTER
CREDIT CARD
CUSTOMER SERVICE
HELPDESK
MAINTENANCE
PAYMENTS
TELEPHONE

اللغات

الهندية
متمرّس
الأوردو
متمرّس
الانجليزية
متمرّس

العضويات

Computer Science Students Organization (CSSA), Computer
  • Member
Engineering Organization ( ), Indian Students Federation (ISF), Pakistani
  • CEO