Airport services
Emirates
مجموع سنوات الخبرة :14 years, 7 أشهر
Customer Support
Checkin And Boarding
IT
Professional-Experience: Skyops (Sharjah Free Zone) - IT Administrator ( June 2010 -Dec 2013)
- IT Administrator
- HelpDesk Analyst
- Website Designer (Maintaining website with joomla 2.5)
- Networking Setup & Maintenance
M.A.C Cosmetics Store (Ottawa - Canada) - Makeup Artist (June 2007 - August 2007)
- Applying makeup for different customers according to their needs
- Helping customers with general makeup tips, faqs,
- Cashier
First Air - Ottawa International Airport: Customer Service Agent (Nov 2006 - April 2007)
Acquired knowledge with the Airport & airline codes & terminology:
- The Canadian Aviation Security Regulations,
- The Occupational Health & Safety Guidelines
- The Transportation of Dangerous Goods by Air
Acquired practical training and knowledge in many areas of Customer Service Procedures, along with Airport & Commercial Operations including:
- responding to customer needs,
- passenger check-in,
- gate procedures,
- baggage procedures,
- managing challenging situations,
- assisting passengers with mobility needs,
- operating the bridge to the airplane,
- making the boarding bilingual announcements
- working knowledge of the Sabre and other computer systems used by First
Air, Skyservice, Sunwing, Zoom and Air Transat
- Obtained Canadian Red pass and Security Clearance
Dairy Queen (Ottawa): Customer Service Representative (Sept 2003 - July 2004)
- Handling Cash Register
- Serving customers
IBM Consulting Services (Ottawa): Tele-Marketer (Feb 2003 - Feb. 2004)
- Taking Surveys online from customers across USA and Canada
- Dealing with different types of Customers via the telephone
- Giving reviews in meetings on how to make surveys better
Alumni and Development Office (Ottawa): Tele-fundraiser (Sept 2002 - Dec 2003)
- Understanding Customer's Needs
- Tele-Fundraiser (University Of Ottawa)
- Handling Credit Card Payments via Telephone
- Motivating Alumni to donate money
September 2002 - June 2006 University of Ottawa, Ottawa, ON Bachelor of Science, Computer Science (Honours- 4 year) Degree, (CGPA: 7.5) * Extensively used C++ and Java in most courses for challenging programming projects. * Used Java Threads for multithread programming to simulate OS principles. * Used UML to follow Software Engineering Design Principles on school projects. Designed, Implemented and tested additions of features to a client-server Instant Messaging system called Simple Chat. * Undertook Honours Project on "Facial Animation" in my last year, topics included were the use of programming language - OpenGL, demonstrating the side of human facial expressions (6 basic facial expressions) and its use in many web technologies and mobile phones * Developed a game called "Alien-smashers": this pure OpenGL game incorporates lightning, shading and animation techniques that recreate a version of the popular Whack-A-Mole game, in which aliens pop out of sand holes and the player whacks them with a mallet.
September 2001-June 2002 Gloucester High School, Ottawa, ON Ontario Secondary School Diploma (OSSD)