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rawad zahreddine, Operations Manager

rawad zahreddine

Operations Manager·Bindawood

Saudi Arabia

Bachelor's degree, Computer Science

Work experience

Total years of experience: 19 years, 4 months

Operations Manager

August 2021 - Present

Bindawood

Jeddah, Saudi Arabia

August 2021 - Present

Company industry:
Retail & Wholesale
Job role:
Manufacturing

Operations Manager

March 2019 - June 2021

UCCM

Beirut, Lebanon

March 2019 - June 2021

Company industry:
Retail & Wholesale
Job role:
Management

Operations Manager

January 2017 - January 2019

Egypt

January 2017 - January 2019

A supermarket chain that also provides homegrown products for everyday living.
Main job responsibilities:
•Provide solutions that address performance issues in a timely and effective manner
•Monitor the activities of the customer service department of the stores to ensure a satisfied clientele
•Contact store managers and other retail staff to communicate relevant information
•Mentor and motivate sales staff to put in their best to achieve financial goals
•Develop and implement budget and plans for retail operations
•Visit stores to ensure efficient and effective management as well as high performance sales
•Develop policies for the merchandising of goods in retail stores
•Monitor inventory levels to determine the need for stock supply at each retail outlet
•Set and regulate product pricing using results of market and demand analysis
Job role:
Management

Area Manager

January 2013 - January 2016

Awlad Ragab

Egypt

January 2013 - January 2016

Responsible for 9 stores in Cairo, Porto & Sharm El Sheikh.
Main duties and responsibilities were:
•Help prepare and implement all company rules and regulation and making sure that they are applied in all stores
•Respect deadlines and assure projects are present on time
•Achieve sales budget
•Analyses results based on figures and providing solutions
•Train all store managers (technical and theoretical)
•Train all employees to understand the job profile
•Decrease shrinks as per the norm
•Lead & monitor stores inventory
•Control store stock level
•Implement supplier contract and agreement
•Tackle high expenses area and find solution to decrease it
•Guarantee high products quality
•Assure high standards
•Achieve high level of customer service
Company industry:
Retail & Wholesale
Job role:
Management

Senior Store Manager

January 2010 - January 2013

TSC signature (Sultan Center)

Lebanon

January 2010 - January 2013

Responsibilities and main duties:
•Ensure that the sales outlets are run efficiently and effectively in accordance with the agreed performance level.
•Assure customer-shopping experience is mixed with educational component to have product knowledge & brand loyalty
•Ensure fine-quality products are displayed
•Present best food quality and food display
•Achieve excellent customer service and high customer relation
•Assisting Operation manager in special project
•Respect deadlines and assure projects are present on time
•Achieve sales budget
•Analyses results based on figures and providing solutions
•Achieve high level of customer service
Job role:
Management

Store Manager

January 2008 - January 2010

TSC (Sultan Center)

Lebanon

January 2008 - January 2010

Responsibilities and main duties:
•Ensure that the sales outlets are run efficiently and effectively in accordance with the agreed performance level.
•Achieve sales and profit margins in a consistent and continual manner.
•Ensure that the employees are selected professionally and developed systematically to perform at the highest level.
•Ensure that the customer's inquiries and requirements are met efficiently and effectively.
•Ensure that overall store and equipment are maintained at the highest operation levels
Company industry:
Retail & Wholesale
Job role:
Management

Management Trainee

January 2006 - January 2008

The Sultan Center

Kuwait

January 2006 - January 2008

Responsibilities and main duties:
•Trained on company policy and procedure and job Profile
•Training all store departments & functions responsible
•Acting as
Company industry:
Retail & Wholesale
Job role:
Management

Education

American University of Science and Technology (AUST)Management Information System

January 2001

January 2001

Bachelor's degree, Computer Science

United States

, An affiliate to the State University of New York,

American University of Science and Technology (AUST)Management Information System

January 2001

January 2001

High school or equivalent, Computer Science

United States

, An affiliate to the State University of New York,

Skills

Managing Groups
Expert
Managing Groups
Expert
Problem Analysis
Expert
Problem Analysis
Expert
Daily Operations
Expert
Daily Operations
Expert
Project Management
Expert
Project Management
Expert
MIS
Expert
MIS
Expert
QUALITY
Expert
QUALITY
Expert
SALES
Expert
SALES
Expert
BUDGETING
Expert
BUDGETING
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
INVENTORY MANAGEMENT
Expert
INVENTORY MANAGEMENT
Expert
MARKETING
Expert
MARKETING
Expert
MERCHANDISING
Expert
MERCHANDISING
Expert
POLICY ANALYSIS
Expert
POLICY ANALYSIS
Expert
PRICING
Expert
PRICING
Expert
PROFIT
Expert
PROFIT
Expert
Managing Groups
Expert
Managing Groups
Expert
Problem Analysis
Expert
Problem Analysis
Expert
Daily Operations
Expert
Daily Operations
Expert
Project Management
Expert
Project Management
Expert
MIS
Expert
MIS
Expert

Languages

Arabic
Expert
English
Intermediate
French
Intermediate