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Rabe'a Mari, Senior Business Analyst – EMEA Life Cycle Coordinator Global IT – Operations & Supply Chain – L3

Rabe'a Mari

Senior Business Analyst – EMEA Life Cycle Coordinator Global IT – Operations & Supply Chain – L3·Cargill

Jordan

Bachelor's degree, Information Technology

Work experience

Total years of experience: 24 years, 1 months

Senior Business Analyst – EMEA Life Cycle Coordinator Global IT – Operations & Supply Chain – L3

December 2018 - Present

Cargill

Amman, Jordan

December 2018 - Present

- Focuses to deliver solutions that meet business goals
- Working on ARM (Application Rationalization & Modernization)
- Working closely with business partners & architects
- Establishes a common communication channel with both external and internal stakeholders to ensure delivering projects involved in
- Analyses data and reports to support design and testing teams to reach business satisfaction on running projects and small works
- Participating in business decision discussions related to business values and processes
- Perform all tasks related to assets life cycle, including eliminate high and medium risk cases, application modernization and LC projects and activities
- Working in process flow chart updates

Main projects:
- Equus (MADJV project)
- Fairplay (CNC - Formulation)
- MIDAS (GEOS - Plant expansion)
- Dragon (CFMETA)
Company industry:
Heavy Industry & Metallurgy
Job role:
Information Technology

Regional MIT Engineer - IT Site Manager

October 2015 - November 2018

Cargill

Amman, Jordan

October 2015 - November 2018

- Global IT team member in the manufacturing IT scope
- Involved in plants support over EMEA region
- Application owner and supervision
- IT projects coordination
- IT budget preparation
- Network Segmentation
- Virtualization
- Backup (EMC & ioSafe)
- Escorting vendors
- Asset decommissioning/disposal process
- DR Testing

Main projects:
- Philadelphia (Plant expansion)
- Building server and switch room
- Genetec CCTV implementation
- Bartender implementation across multiple locations
Company industry:
Agriculture & Crop Production
Job role:
Engineering

IT Consultant

February 2014 - September 2015

Cargill

Amman, Jordan

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February 2014 - September 2015

- Communicate with Global IT team globally across EMEA
- Manage servers and backups
- Manage e-mails and PST backups
- Manage print server with multi-functional network printers
- IT procurement locally and globally as well
- Lead and initiate IT projects and tasks
- Trait, support, and on-boarding employees on IT
- Manage SAN devices and Backup offsite replications
- Troubleshooting IT issues over an IT managed services
- Manage and support Avaya IPT
- Manage, monitor and configure virtual machines
- Participate in DR testing
- Manage Synology & ioSafe Disk-stations
- Site migration
- PMI, being the IT technical point of contact to projects:
1. Site migration (moving from Provimi to Cargill)
2. Network life cycle - CNET & Guest wifi implementation
Company industry:
Industrial Production
Job role:
Information Technology

IT Department Head

April 2007 - December 2014

UMIC

Zarqa, Jordan

April 2007 - December 2014

Responsible for all IT duties, including management, development, training, and consulting. In addition to local ERP application administration.

1. Manage, coordinate, and support local ERP modules: Finance, HR, Warehouse, Absence, Manufacturing, Purchasing and Sales.

2. SQL advanced tasks (create & drop users, views and database objects alter) with backup and scripts. Moreover, performing SQL & data base import/export tasks

3. Member of the yearly commission budget preparation

4. Lead a project to install a CCTV system for both PTZ and internal/external cameras, over both DVR & NVR devices, publishing it over internet to enable system on mobile applications

5. Perform all IT procurement tasks for all IT stuff including servers, computers, network devices or licenses

6. Shares system admin and shareholders meetings facilitator
Company industry:
Heavy Industry & Metallurgy
Job role:
Management

On Call Technical Support Engineer

April 2003 - July 2008

Ameer Company for Computers

Zarqa, Jordan

April 2003 - July 2008

My position is a part time one, as a SW & HW troubleshooter in addition to PC assembling & cashair registery .
I can build NW's for customers and setup internet connections, with a full help disk support
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Information Technology

Network Engineer

November 2006 - March 2007

Kingdom Schools

Riyadh, Saudi Arabia

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November 2006 - March 2007

In-charge for all IT and networking related tasks including:

- Manage schools’ servers: Active Directory, Windows Server 2003, ISA 2004, Exchange 2003, Application, Print and IP telephony

- Participate in a critical project to migrate schools’ servers from 2003 server operating system to 2008 R2 and to upgrade ISA 2004 to 2006. In addition to install & configure MacAfee (server/clients) antivirus system manager

- Provide IT training and end users support for network related incidents and manager/monitor network logs and connections
Company industry:
Primary, Prep, & Secondary School
Job role:
Engineering

IT Help Desk Assistance

June 2004 - November 2006

UMIC

Zarqa, Jordan

June 2004 - November 2006

Computers, laptops and monitors maintenance, customer care, cashier registry and help desk for clients.

Install, configure and support routers, access points and networks
Company industry:
Heavy Industry & Metallurgy
Job role:
Support Services

Network troubleshooter

September 2001 - June 2002

Balqa' applied University Computer Center

Jordan

September 2001 - June 2002

I was help my poss in the troubleshooting and checking the connection for the networks in the collage labs .
Company industry:
IT Services
Job role:
Support Services

Education

Balqa' Applied University

June 2003

June 2003

Bachelor's degree, Information Technology

Jordan

GPA (point): 3.23 out of 4

GPA (point): 3.23 out of 4

An IT professional, with more than 15 years of experience at various IT fields, and more than 10 training courses and certificates in major IT sectors : Windows Server, MCITP, MCSA, CCNA, ITIL, A+, Network+, SQL, ... etc. In addition, I have a huge base of knowledge on the management fields, especially in organizational behavior principles, strategic management and the Kaizen roles. I have an excellent knowledge of networks, servers and computers in both hardware and software to perform maintenance and advance tasks. At the other hand, I had a good experience in the ERP solutions support, training and implementation. I have an excellent reporting and managerial skills; also, I am a very good team player.

Skills

Windows 7

Expert

Windows Server 2008

Expert

Management

Expert

Computer Hardware Troubleshooting

Expert

CCNA

Expert

Software Troubleshooting

Expert

Hard Ware Troubleshooter

Expert

Microsoft office up to 2013

Expert

CCNA

Expert

MSCA

Intermediate

A+

Expert

ICDL

Expert

ERP Implementing

Expert

Windows 7, 8, 10 & 2012 Server

Expert

Windows Server 2008 R2

Expert

System Admin - Active Directory

Expert

Plant IT

Expert

Service Desk Management

Expert

Servers

Expert

Migration

Expert

ITIL

Expert

Project Management

Expert

system administration

Expert

Agile Projects Methodology

Expert

Application Modernaization

Expert

Kaizen

Expert

Project Managment ( PMP )

Expert

Windows 7

Expert

Windows Server 2008

Expert

Management

Expert

Computer Hardware Troubleshooting

Expert

Languages

Arabic

Expert

English

Expert

Memberships

CCNA

Client

September 2001

CNAP

Client

September 2001

JCS

Client

February 2005

Training and Certifications

Training
Exchange Server 2010
Pioneers Academy
May 2013
Kaizen
EuroJordanian Advanced Bisiness Institute (EJABI)
May 2014
Microsoft Windows Server 2008 R2 & Infrastructure
Pioneers Academy
Sep 2012
Networks and computer maintenance and troubleshooting
Balqa Applied University
Apr 2001
Courses in stratigic management and organizational behaviour
Hashimate University
Oct 2011
SQL, Oracle Forms and Reports
NTC Center
Sep 2010
Microsoft Applications
Al-Dawli center
Jan 1998
Microsoft windows 2003 configratin , ISA , AD and advance XP
Compu Base International
Mar 2005
Advance CISCO routers and switchs programming and monitaring
Balqa Applied University
Jan 2002

Recommendations

Hazem Mahmoud

Oct 2012

Oct 2012

Team Leader•Partner

I recommend Mr. Rebe'a, he is an honest, hardworker and responsible and his work and this recommendation came from my good knowledge with Mr. Rebe's in four years in university and I wish all progress for him, thanks. Hazem Shraim Team Leader DigiCheck - Mexico