Rabeel Islam

Assisting patients according to their situations.
Making outbound calls and assists them for their queries.
Maintaining excel sheets within the office premisis.

Providing customer services through chats by maintaining quality as per the SOP.
Maintaining feedback requests from the customers through Stella.
Handling multiple chats on the same time with an average of sixt five customers daily.
Typing eighty words per minute.
Rotational shifts based on weekly schedule.
Awarded employee of the month depending on the feedback from customers.

Assisting customers by greeting them as per the company maintained SOP.
Handling cash and card services.
Providing tickets as per their visits.
Handling food and beverages department on the weekends.
Driving buggy on the promenade.

Took induction for 3 months in Etisalat (Al Salam Street).
Worked as a Sales Associate CSR for Service centers i.e ( Ruwais Housing Society) & Bad e Zayed (A-28 MZD), Western region Area.
Intermediate level on handling CIM & CBCM software’s within the organization.
Selling cellphones and accessories available in the store.
Passed an exam for security awareness.
Handling the cash as per SOP
Selling the plans available.
Awarded employee of the month for various times.

Attended Induction for 1 week in Head office ( Dubai).
Worked as sale associates at Mothercare Bawadi mall Al Ain.
Transferred to Mirdiff city center for a wide new experience.
Learned stock receiving and apparel within the store premesis.
Learned cash handling procedures as per SOP.
Learned Visual Merchandising with the line manager.
Selling kids apparel and essentials.

Startup with the sales with Nike shoes and apparel.
Learned to push the sales with core responsibilities.
Stock room controller for starting first quarter.
Helping customer to understand the technologies used in the product.
Working with team to accelerate over all sales of the store.
Awarded best sales executive for the end quarter of 2014.