Roaming Team Leader
viva
Total years of experience :9 years, 9 Months
1- Managing international roaming agreements and partnership with the roaming partners and administrate the required coordination with the concerned parties.
2- Set the Team yearly strategies, targets and objectives and align it with the company business plan.
3- Assure the required coordination with the concerned for related issues.
4- Develops processes, procedures, activities and systems for team operations.
5- Build the necessary communication requirements among different department (IN, Billing & NSS) with in the Planning, Operation & IT teams.
6- Following up and coordinating with roaming partners to exchange test results and forward to responsible direction ( TAP IN & OUT reconciliations).
7- Conduct IREG testing, VAS testing, GPRS roaming testing and MMS roaming testing to all roaming partners on repetitive schedule.
8- Conduct regular market research to maintain high technological and market value level in comparison to world leading International & Roaming Services offerings
9- Assist in coordination and follow up on all required GSM testing to facilitate commercial roaming.
10- Implementing and keeping the network information database of each roaming partner operating and updated.
11- Responsible for performance reporting and ordering roaming C7 signaling links and STP/SCCP nodes.
12- Liaise between Billing, Finance clearing, Credit, and Control, clearing House and or roaming partner regarding HUR and fraud control.
13- Monitoring, checking, and tracking TAP files.
14- Responsible of roaming web site updates.
15- Training for sales force and other front liners for all changes and new products and promotions. Ensure full knowledge ability and preparedness before the launch of any program.
16- Handle & follow-up on Customers Care Issues; to act as customer service assistant in dealing with roaming customer problem.
17- Distribution and filling of the Roaming Partners correspondence and coordinate with company internal correspondence.
18- Responsible for periodic live SIM updates including subscriber abroad or in visitors from different countries and SMS Testing.
19- Tap Analysis data compiling reports.
20- Contact with addressable market, and assist in all promotional activates.
21- Solving all customer complaints.
20- Understand the overall and detailed performance for Roaming both inbound and outbound.
22- Continuously profile the subscriber base and segment the marketplace and have a full understanding of the market trends through analysis of KPI’s and through market research
23- Keep reporting to upper management the performance of the portfolio in addition to flagging important events like, changes in trends promotions performance, potential fraud, in -house systems problems. Changes in profiles competitive efforts … etc.
Managing the Academy
1- Managing international roaming agreements and partnership with the roaming partners and administrate the required coordination with the concerned parties.
2- Set the Team yearly strategies, targets and objectives and align it with the company business plan.
3- Assure the required coordination with the concerned for related issues.
4- Develops processes, procedures, activities and systems for team operations.
5- Build the necessary communication requirements among different department (IN, Billing & NSS) with in the Planning, Operation & IT teams.
6- Following up and coordinating with roaming partners to exchange test results and forward to responsible direction ( TAP IN & OUT reconciliations).
7- Conduct IREG testing, VAS testing, GPRS roaming testing and MMS roaming testing to all roaming partners on repetitive schedule.
8- Conduct regular market research to maintain high technological and market value level in comparison to world leading International & Roaming Services offerings
9- Assist in coordination and follow up on all required GSM testing to facilitate commercial roaming.
10- Implementing and keeping the network information database of each roaming partner operating and updated.
11- Responsible for performance reporting and ordering roaming C7 signaling links and STP/SCCP nodes.
12- Liaise between Billing, Finance clearing, Credit, and Control, clearing House and or roaming partner regarding HUR and fraud control.
13- Monitoring, checking, and tracking TAP files.
14- Responsible of roaming web site updates.
15- Training for sales force and other front liners for all changes and new products and promotions. Ensure full knowledge ability and preparedness before the launch of any program.
16- Handle & follow-up on Customers Care Issues; to act as customer service assistant in dealing with roaming customer problem.
17- Distribution and filling of the Roaming Partners correspondence and coordinate with company internal correspondence.
18- Responsible for periodic live SIM updates including subscriber abroad or in visitors from different countries and SMS Testing.
19- Tap Analysis data compiling reports.
20- Contact with addressable market, and assist in all promotional activates.
21- Solving all customer complaints.
20- Understand the overall and detailed performance for Roaming both inbound and outbound.
22- Continuously profile the subscriber base and segment the marketplace and have a full understanding of the market trends through analysis of KPI’s and through market research
23- Keep reporting to upper management the performance of the portfolio in addition to flagging important events like, changes in trends promotions performance, potential fraud, in -house systems problems. Changes in profiles competitive efforts … etc.
Solve all the Computer issues as well as make some useful programs.... etc
Teaching
Teaching