Rabia Ijaz

• Generate leads by making outbound calls on a day to day basis.
• Develop new business and identify appropriate buyers within the target market.
• Influence prospect to schedule meetings to explain the product to give more information.
• Document and record call logs.
• Maintain database by entering, verifying, and backing up data.
• Maintain reporting by following policies and procedures.
• Maintains quality service by following organization standards.
• Contributes to team effort by accomplishing related results as needed.

• Coordinate daily customer service operations (e.g. sales processes, orders and
Payments)
• Track the progress of weekly, monthly, quarterly and annual objectives
• Supervise and motivate staff to perform their best
• Communicate with clients and evaluate their needs
• Handle complaints from customers
• Research emerging products and use information and update
• Create reports, analyze and interpret retail data, like revenues, expenses and competition
• Make sure all employees adhere to company’s policies and guidelines.

• Coordinate sales team by managing schedules, filing important documents and communicating relevant information
• Respond to complaints from customers and give after-sales support when requested
• Handle the processing of all orders with accuracy and timeliness
• Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
• Directs visitors by maintaining employee and department directories; giving instructions.
• Maintains telecommunication system by following manufacturer's instructions.
• Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
• Contributes to team effort by accomplishing related results as needed.

Deliver excellent customer service all times to the Australian based customers. Doing the bookings and confirmations with the affiliated properties (Hotels, motels, beach houses etc) in all over the world Ask pertinent questions to understand the customer’s requirements. Provide courteous and quality service to the customers. Responsible for ensuring the smooth management of the authorization and flow of official documents starting from a new joinee, through to the resigned and transferred employees and handle all administrative processes accordingly and etc