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Rabia Ijaz, Office Executive

Rabia Ijaz

Office Executive·National General Insurance

United Arab Emirates

Bachelor's degree, Administration and Business Administration

Work experience

Total years of experience: 12 years, 5 months

Office Executive

February 2018 - Present

National General Insurance

Dubai, United Arab Emirates

February 2018 - Present

• Generate leads by making outbound calls on a day to day basis.
• Develop new business and identify appropriate buyers within the target market.
• Influence prospect to schedule meetings to explain the product to give more information.
• Document and record call logs.
• Maintain database by entering, verifying, and backing up data.
• Maintain reporting by following policies and procedures.
• Maintains quality service by following organization standards.
• Contributes to team effort by accomplishing related results as needed.

Company industry:
Insurance & TPA
Job role:
Customer Service and Call Center

Assistant Manager

May 2017 - February 2018

Green Safety Technologies

Dubai, United Arab Emirates

May 2017 - February 2018

• Coordinate daily customer service operations (e.g. sales processes, orders and
Payments)
• Track the progress of weekly, monthly, quarterly and annual objectives
• Supervise and motivate staff to perform their best
• Communicate with clients and evaluate their needs
• Handle complaints from customers
• Research emerging products and use information and update
• Create reports, analyze and interpret retail data, like revenues, expenses and competition
• Make sure all employees adhere to company’s policies and guidelines.

Company industry:
Safety & Environment
Job role:
Management

Sales Coordinator Cum Receptionist

January 2016 - January 2017

Al- Zaher General Facilities Supply LLC,Dubai,UAE.

Dubai, United Arab Emirates

January 2016 - January 2017

• Coordinate sales team by managing schedules, filing important documents and communicating relevant information
• Respond to complaints from customers and give after-sales support when requested
• Handle the processing of all orders with accuracy and timeliness
• Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
• Directs visitors by maintaining employee and department directories; giving instructions.
• Maintains telecommunication system by following manufacturer's instructions.
• Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
• Contributes to team effort by accomplishing related results as needed.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Administration

Admin Officer Cum CSR

June 2013 - August 2015

DBN

Rawalpindi, Pakistan

June 2013 - August 2015

Deliver excellent customer service all times to the Australian based customers. Doing the bookings and confirmations with the affiliated properties (Hotels, motels, beach houses etc) in all over the world Ask pertinent questions to understand the customer’s requirements. Provide courteous and quality service to the customers. Responsible for ensuring the smooth management of the authorization and flow of official documents starting from a new joinee, through to the resigned and transferred employees and handle all administrative processes accordingly and etc

Company industry:
Telemarketing
Job role:
Administration

Education

Virtual University of Pakistan

April 2019

April 2019

Bachelor's degree, Administration and Business Administration

Pakistan

Skills

Ms PowerPoint
Intermediate
Ms PowerPoint
Intermediate
Ms publisher
Intermediate
Ms publisher
Intermediate
Ms word
Intermediate
Ms word
Intermediate
In page
Intermediate
In page
Intermediate
Coral draw
Intermediate
Coral draw
Intermediate
Adobe photoshop
Beginner
Adobe photoshop
Beginner
Ms excel
Beginner
Ms excel
Beginner

Languages

Urdu
Expert
English
Expert
Hindi
Expert

Hobbies

  • Badminton, Travelling, Reading , Painting , Drawing