Examinations Services Officer
British CouncilPakistan
Total years of experience :2 years, 6 Months
-Lead the payroll processing for Oct / Nov 17 VS payments in North Region
- Carried out Monthly scheduling of Venue Staff for different Exam Products such as GCE, IELTS, UKVI, MRCP, NEBOSH, Edexcel,
UOL and other professional exams in North Region
- Primary point of contact for all venue staff of North Region and internal stakeholders in the absence of Exams Venue Staff Officer
- Management of up to date database of 1200+ venue staff in North (contact details, training, performance)
- Supported, organized and conducted venue staff performance management activities (spot checks, follow-ups) to fulfill the QCA standards requirements
- Checked and processed monthly claims for payment inatimely manner andinaccordancewith internal processes and measures
- Management of CIE, IELTS and other professional exams ( ACCA, PLAB, MRCS, MRCP, UOL etc ) examiner quality and compliance through the Professional Support Network
- Assisted ESM&VSO in ensuring that all venue staff management activities are consistent with key equal opportunities
- Ensured timely, accurate and effective processing of Monthly Venue Staff Payroll
- Ensured Venue Staff is recruited according to agreed criteria in consultation with the Operations and ComplianceTeam
- Carried out all tasks related to the organization and smooth running of Venue Staff Training Sessions and ensured training evaluations and test scores are collated accurately and efficiently
- Allocated duties to Venue Staff in accordance with agreed protocols and quality and compliance standards
- Prepared attendance templates by day and venue
- Ensured that any potential absentee invigilators are tracked and replacements are made according to the policy
- Ensured that all records related to Venue Staff are maintained according to Information Management Standard
-Ensured venue staff is selected according to agreed criteria in consultation with the operations and compliance team
- Ensured all venue staff are issued with appropriate invigilator identification
- Allocated duties to venue staff in accordance with agreed protocols and quality and compliance standards
- Used be spoke software (BOSS-Back Office Scheduling System) for all location of venue staff on examination events aspart of the GNOME (Global New Operating Model for Exams) transformation initiative
- Completed tasks related to the payment processing of venue staff in accordance with agreed protocols and standards with a
high degree of accuracy and track to ensure that payments have been received by venue staff
- Ensured high levels of customer service towards the venue staff
Resolved clients’ inquiries, complains, questions, and suggestions as per the defined process guidelines
Used analytics software like Google Analytics & SQL. These tools were extensively used to measure
product usage etc from a database of 4, 131, 884 registered professionals and 63, 861 employers
Got abreast of ROZEE tools and services and using company provided software tools
Provided back-end technical support of ROZEE Products and solves problems of fundamental scope and
complexity
Diagnosed and resolved technical hardware and software issues
Identified and resolved product or in-service problems by consulting with other applicable divisions
and/or departments to establish root cause and implement corrective action
Investigated, analyzed, and interpreted reports of unsatisfactory performance, that may
include damage or in-service failures, on products or component parts and recommends
necessary corrective action
Provided technical data and analysis to assist quality assurance in analyzing the scope of nonconforming
products, their recall, and appropriate corrective action
Generated summary reports of data for calculating reliability and performance values (e.g. Mean
Time Between Failures and Mean Time Between Unscheduled Removal)
Generated and provided application data or reports to customers and other stakeholders
Used ticketing system and other software to maintain data related to customer inquiries
Logged, identified, analyzed, and resolved customer issues related to software products
Used FoxPro Software at Power Planning Department to calculate short term, medium term and long term load forecast
Understanding of the design of single line diagrams of 500/220KV, 220/132KV, 132/11KV at System Protection Department
Learnt and performed relay setting and time coordination analysis at Power System Protection and PID Department
Performed various tests on switchyard equipment at 220/132KV Grid Station NKLP Lahore Tests included: Turn Ratio Test (TTR), Capacitance & Dissipation Factor (CNDF) Test, Winding Resistance Test, Open Circuit / Short Circuit Test, Transformer’s Oil Dielectric Tensile Strength (DES) Test, Insulation Resistance (IR/ Megger) Test and Timing Test, Contact Resistance Test, Leakage Current Measurement (LCM) Test, Polarity Test, Burden Test and High Potential Test
IT Forte: Conversant with MS Office, AutoCad, C/C++/C#, MATLAB, Proteus, Keil, LabView, PLC Programming, SCADA