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Rabie Ibraheem, Group Customer Experience Manager

Rabie Ibraheem

Group Customer Experience Manager ·Volkswagen group Middle East

United Arab Emirates

Diploma, Accounting

Work experience

Total years of experience: 13 years, 11 months

Group Customer Experience Manager

May 2023 - Present

Volkswagen group Middle East

Dubai, United Arab Emirates

May 2023 - Present

Company industry:
Automotive Dealership & Distributor
Job role:
Management

CX Manager

April 2020 - August 2022

IKEA UAE - Al Futtaim Group

Dubai, United Arab Emirates

April 2020 - August 2022

Company industry:
Retail & Wholesale
Job role:
Customer Service and Call Center

Shopping Experience Senior

September 2017 - March 2020

IKEA UAE - Al Futtaim Group

Dubai, United Arab Emirates

September 2017 - March 2020

Company industry:
Retail & Wholesale
Job role:
Customer Service and Call Center

customer service assistant

August 2015 - July 2017

IKEA UAE - Al Futtaim Group

Dubai, United Arab Emirates

August 2015 - July 2017

Company industry:
Retail & Wholesale
Job role:
Customer Service and Call Center

customer service assistant

November 2011 - August 2015

Alfuttaim

Dubai, United Arab Emirates

November 2011 - August 2015

Company industry:
Retail & Wholesale
Job role:
Sales

Education

Damascus University

July 2009

July 2009

Diploma, Accounting

Syria

Skills

Development Of People
Expert
Development Of People
Expert
Call Center Management
Expert
Call Center Management
Expert
Customer Experience Improvement
Expert
Customer Experience Improvement
Expert
Fleet Management
Expert
Fleet Management
Expert
People Management
Expert
People Management
Expert
Development Of People
Expert
Development Of People
Expert
Call Center Management
Expert
Call Center Management
Expert
Customer Experience Improvement
Expert
Customer Experience Improvement
Expert
Fleet Management
Expert
Fleet Management
Expert
People Management
Expert
People Management
Expert

Languages

Arabic

Native Speaker

English

Expert

Hobbies and interests

Reading, football