Cluster General Manager
Radisson Blu Residence Dhahran & Park Inn Dammam
Total years of experience :22 years, 1 Months
• Responsible for 2 properties
• Managing day to day operations
• Analyzing financial performances, RGI, MPI, ARI
• Implementation of Leadership Foundation
• Driving optimal optimization plan
• Developing potential talents
• Igniting a new empowering philosophy & YIC! spirit within the team to drive optimal results and responsibilities
• Procurement / cost controlling
• Applying necessary revenue management technique
• Restructuring internal policies & procedures
• Driving 'guest oriented' spirit within the team in line with Our Beliefs & DNA
• Contributing to the development of strategic goals and objectives of the company
Overseeing, directing, guiding and organizing the entire operation with the team in accordance to financial and chain standards
• Involved in planning, organizing and directing hotel services encompassing front-of-house (reception, concierge, reservations), food and beverage operations and housekeeping
Managed budgets/ financial plans for controlling expenditure. Maintained statistical and financial records
• Coordinated administrative activities related to recruiting, grooming & mentoring team members
• Optimized resource utilization and streamlined processes to enhance operational efficiency as well as organizational bottom lines.
• Enhanced client satisfaction by effectively resolving issues and rendering qualitative service delivery
• Generated awareness amongst team members on licensing laws, health, safety and other statutory regulations for implementing the same in day-to-day business transactions.
• Spearheaded day to day management of the hotel with commercial accountability for budgeting and financial management.
• Set up marketing and revenue management strategies based on evaluated sales figures
• Involved in planning, organizing and directing hotel services encompassing front-of-house (reception, concierge, reservations), food and beverage operations and housekeeping
• Involved in defining/ implementing strategies for enhancing profits with regards to planning/ organizing accommodation, catering and other hotel services
• Guided team members in promoting/ marketing business for accomplishing sales and profit targets
• Involved in managing budgets/ financial plans for controlling expenditure. Maintained statistical and financial records
• Coordinated administrative activities related to recruiting, grooming & mentoring team members
• Optimized resource utilization and streamlined processes to enhance operational efficiency as well as organizational bottom lines.
• Enhanced client satisfaction by effectively resolving issues and rendering qualitative service delivery
• Generated awareness amongst team members on licensing laws, health and safety and other statutory regulations for implementing the same in day-to-day business transactions
