Rachelle Nakhle

• Develop and maintain business relationships with clients to generate sales and
ensure customer loyalty
• Utilize a consultative approach to understand customer needs and provide
suitable IT solutions
• Generate regular monthly sales through effective sales operations and
negotiation
• Prepare proposals, present solutions to clients and successfully close deals
• Monitor customer accounts and provide excellent customer service
• Collaborate with IT team to ensure delivery of IT solutions to customers in a
timely manner
• Develop business plans and strategies to meet revenue targets and increase
customer base

• Develop and implement operational strategies to enhance productivity and
efficiency
• Conduct regular performance reviews and provide feedback to team members
• Analyze operational data and metrics to identify improvement opportunities
• Oversee budget management and cost control initiatives within the department
• Facilitate cross-departmental communication and collaboration for streamlined
operations
• Establish and maintain relationships with key stakeholders and partners to
support business growth
• Manage day-to-day operations of the PC & Mobility department, ensuring
seamless workflow and adherence to quality standards
• Oversee inventory and stock control processes to maintain optimal supply
levels and prevent shortages
• Develop bids and quotations for new and existing customers to drive sales
growth and enhance client relationships.
• Prepare legal contracts for new clients while controlling accounting
transactions, invoicing, and cash receipts.
• Team member training and development to enhance operational efficiency

Prepared and analyzed monthly financial statements, reports, and budgets for
management review.
Coordinated with external auditors during annual audits and implemented
recommendations for process improvements.
Developed forecasting models and advised management on financial planning
and strategy.
Supervised and mentored junior accounting staff, enhancing their professional
development and performance.
Streamlined accounts payable and receivable processes to improve overall
financial efficiency.
Maintained accurate financial records and reconciled general ledger accounts to
ensure compliance with accounting standards.
Managed complex financial transactions and ensured timely closure of month
end financial statements.

Managing Daily operational tasks
Direct Contact with Software Engineer for system maintenance
Clients problems solving
Plans, schedules and reviews workload and manpower to ensure targets are
being met on a cost-effective basis
Manages and directs supply chain and daily operation activities including
shipping, transport, warehousing, distribution,
sourcing and inventory control
Ensuring the quality of the products and services to meet or exceed customer
expectations.
Hiring new employees, training them in specific skill sets and procedures, and
monitoring existing workers.
Project Management
Preparing Proposals and Quotations for Clients
Controlling accounting transactions, invoicing and cash receipt.
Preparing Legal Contracts for new clients

Manage daily checking of all the driver attendance and grooming, cars readiness and open mobile applications to track cars
GPS
Issuing daily reports for routing and jobs and comparing them to avoid work lacks
Taking care of the filing of the cars and making sure everything is updated on the system
Reporting daily issues to Rental division manager and solving them
Getting phone calls and complaints and working on investigation to solve them Spot checks all our hotels, cars and employees and checks Cash spent on reports
Maintained team compliance with company standards, safety practices and regulatory and environmental requirements.
Helped set and manage objectives for quality, productivity and compliance.

Communicate with Co-Loaders (Email & Phone). Communicate with agents in all countries (Email & Phone). Get the cost price and fix the selling price
Sending price quotations to the customers
Opening files for costumers shipments
Follow up with agents and Co-loaders about shpt status
Filling the B/Ls and checking about the releases
Berthing: Upon vessel arrival checking with Co-loaders about invoices
Preparing files: Prepare file (Cost & Selling) to accounting

Maximized business potential by providing excellent customer service Welcome Clients and Explain them about every product they ask for from the showroom (around 2000 items).
Prepare the order and deliver it to the stock manager. Prepare quotations for customers who ask for it.
Stock checking at the end of month.
Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.

Bank Audi - back office. Call Bank Audi customers to follow up with the credit cards, inform them about the current offers
of the bank and fill in the required applications.
United Nations - The project of the Syrians refugees, call them and take the required information to fill the application in
order to give them help.
Axa insurance Receive calls for accidents, take the required information and send them an expert to check the accident.
Medical equipment company Call the dentist worldwide who already bought their equipment from this company to explain
for them about the new machine they launched
Credit bank - Call the customers to explain to them about the new cards
Follow up with the customers who are having problems with paying their loans monthly payment.