Technical Controller/Command Center TL
ESGI
Total years of experience :17 years, 11 Months
August 2015 - Present
Energy Engineer - Command Control Centre
ESGI Office 304, Aspect Tower, Executive Tower D, Business Bay
Dubai U.A.E
Provide Engineering Support to (Siemens, Cisco and Tridium clients.
To reduce cost and ensure client’s safety by providing 24/7 remote monitoring and
controlling of building assets globally.
Analyse the energy profile of possible clients for energy management.
Ensure that every CCC transaction has proper documentation.
Provide Engineering support to site team
Prepare Daily, Weekly and Monthly Reports
Prepare dashboards for clients
Device Configuration such as dell iot gateway, jace etc
November 2014 - July 2015
Operations - Team Leader
Managed Energy Services
Global Command Control Pacific Controls Systems L.L.C
Daily coordination and management of business operational activities
Ensure compliance with company standards and procedures.
To inform management of any non-compliance with process or documentation.
To respond quickly and efficiently to all incoming enquiries, by telephone and email.
Attend internal/external meetings and trainings.
Maintain the documentation of all processes, flowcharts, forms and templates; having
complete knowledge and understanding of it in hardcopy, soft copy formats whichever
is required.
Orient new members to the team about the processes and procedures
Maintain clear and accurate operations documents/procedures for reference purposes.
Manage and arrange requests for transportation as per the agreed but not limited to
weekly scheduled meetings in the PT Scheduler. Seek approval in case of urgent
requests
To liaise at all times with all team members and work as a team to reach KPIs set
Tracks income and cost by analyzing and entering sales, expense, and new business
data as per each department requirements
To monitor team activities especially their out of office schedule to reduce cost and
man-hours.
To prepare weekly and monthly reports on GCCC operations activities.
Escalate issues or concerns pertaining to GCCC operations
July 2014 - November 2014
QA-QC/Support Engineer - Team Leader
Managed Energy Services - Global Command Control Centre
Global Command Control Pacific Controls Systems L.L.C
Organize, implement, conduct and manage the QA/QC Programs as per the GCCC.
Meet Service Level Agreements and Key Performance Indicators (Time, Cost and
Quality) as dictated on individual projects.
Maintain working relationships with the various operating entities so as to enhance
coordination and cooperation.
Provide the leadership for quality issues relevant to GCCC department. Share
information and exchange ideas with other domain experts to achieve common goals.
Root Cause Analysis or to implement identified solutions
Ensure process, procedure and work instruction documentation are up-to- date.
Ensure problems are properly identified, classified and logged.
Work and coordinate with team leaders and team members to determine whether to
perform.
Coordinate the document controls of technical submittals and other relevant
documents with the Project Team and to ensure that the QA/QC validation has
been done, to ensure the issues, amendments and recall of controlled
documents.
Perform proactive problem solving activities.
Ensure that Non-Conformance Report (NCR) are raised to relevant parties for
correction, root cause identification, recurrence prevention, follow-up and
closure.
Attend Monthly Project Review Meetings (PRM) and alert the project team of any
Conduct monthly performance evaluation for GCCC team members
January 2011 - July 2014
Support Engineer - Team Leader
Managed Energy Services (Emirates Energy Star Program)
Global Command Control Centre, Pacific Controls Systems L.L.C
Offline Engineering Support to Site Team.
Assessment and Creation of Energy Baseline for Emirates Energy
Star program.
Galaxy Configuration such as points mapping from field devices to Galaxy, standard
dashboard creation, reports, updates and enhancements.
Applying data transformation techniques and derive Key Performance Indicators (KPI)
of the building, facility and / or equipment under monitoring.
Creating rules and Gbots for efficient building, facility and equipment management.
Understanding fault patterns to create a proactive maintenance policy and schedule.
Produce Reports as required to demonstrate effectiveness of PCS.
Conduct monthly performance evaluation for GCCC team members.
2004 Customer Service Representative
Cyber City Teleservices Ltd., Pampanga Philippines
• Outbound Representative
➢ Responsible in making calls on behalf of the organization to potential customers in order to make sales.
➢ Maintain the database of potential customers or existing customers.
➢ Responsible for responding to customer inquiries and making sure that any problems they are experiencing are resolved.
➢ Document all calls concerning customers inquiries accurately using Call Tracking System.
➢ Provide quality service to all the client
STI College, 2003 Graduated from STI College Bacolod Neg. Occ. Philippines with the Degree of Bachelor of Science in Computer Science.